Project Manager EI

Account Management - Build and manage favorable client relationships
with building owners and property managers to secure and renew
maintenance/service agreements. Respond to customer inquiries and
prepare estimates to ensure satisfactory resolution. Negotiate contract
terms favorable to the company while also delivering on customer
requirements. Drive sales KPIs including Time and Material processing,
repair bookings and capital planning. Partner with Business Services Center
to validate accounts receivable information, ensuring timely and accurate
payments.

Operations & Field Management - Build a safe and effective team
environment by leading field technicians to ensure maintenance meets
quality standards as well as contract requirements. Responsible for
coordinating routes, scheduling, ordering parts and verifying payroll
accuracy while assuring fulfillment standards. Educate technicians on
processes, tools and standards through training and performance programs
thereby continuously improving service delivery. Manage logistics and
implement preventive maintenance strategies.

Communication, Collaboration & Problem Solving - Act as a liaison
between internal stakeholders and customer to investigate, resolve and
address any operational challenges that may arise. Maintain relationships
with local IUEC business agents and communicate effectively to resolve
disputes. Partner with New Installation and Modernization Project Managers
during contract conversions to ensure customer satisfaction. Collaborate
with engineers, technical service staff, and contractors to optimize project
workflows and identify potential efficiencies or improvements. Quality and
Safety - Perform regular site inspections to deliver exceptional service,
maintenance, warranty and repair offerings. Conduct Field Safety Audits at
required intervals to ensure technicians understand and follow safe work
practices. Ensure compliance with established policies and procedures.

• Bachelors degree or an equivalent 5+ years ofexperience, preferably in a similar function such asProject Management, Account Management orService/Maintenance management
• Strong problem-solving, timemanagement, communication andinterpersonal skills; ability to managesensitive employee relations with provenleadership skills
• Resourceful, well organized, highlydependable, efficient and detail oriented
• Proficiency in MS Office suite
• Flexibility to be on-call as needed andbalance a mix of office and fieldwork
• Working knowledge of SAP and elevators/escalators
• Adaptability to work in a fast-paced environment
• HVAC, building automation, facilitiesmaintenance, electrical or plumbingexperience
• Ability to empathize, listen and connectwith people to form outstandingcustomer relationships

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.