Strategic Account Manager

The Strategic Account Manager (SAM) is responsible for directly managing one of the most visible and high-impact national accounts for Schindler North America. This individual will lead strategic planning and execution across all vertical transportation (VT) service lines, developing customer-centric programs, executing contract deliverables, and supporting operational performance. The SAM must be a strong communicator, critical thinker, and collaborator capable of navigating both internal teams and senior external stakeholders.

ESSENTIAL FUNCTIONS:

- Develop and execute segment-specific strategies to exceed financial, service delivery, and client satisfaction targets across all business lines. (20%)

- Serve as the primary relationship manager and escalation point for a high-profile national account, ensuring successful resolution of service issues and proactive customer engagement. (20%)

- Leverage data and reporting to analyze trends, identify opportunities, and build compelling data-driven presentations for both internal and external stakeholders. (15%)

- Represent the voice of the customer internally and drive accountability for service delivery improvements. (10%)

- Collaborate with field operations and cross-functional teams to align on goals and ensure local execution supports national objectives. (10%)

- Act as Subject Matter Expert (SME) in VT industry trends, Schindler capabilities, and client-specific service models. (10%)

- Coordinate executive-level account reviews and facilitate strategic touchpoints between client and Schindler leadership. (5%)

- Guide and support contract renewals, expansions, and commercial negotiations. (5%)

- Maintain accurate and timely documentation of account activities and initiatives in CRM systems. (5%)

- Oversees several units across client portfolios, representing one of Schindler's most critical and visible national accounts.

- Manages and influences a huge portfolio in monthly operating revenue, with responsibility for achieving year-over-year service growth, retention, and profitability goals.

- Acts as the senior-most customer liaison across all regions, ensuring alignment between field execution and national objectives.

- Exercises analytical and financial rigor when evaluating service rebates, concessions, and strategic investments impacting account performance.

- Plays a pivotal role in sustaining long-term customer relationships, executive engagement, and strategic renewals.

• Bachelor's degree in Management, Business, or Finance
• Contract Negotiations and Renewals experience
• Elevator/VT Industry Knowledge
• Executive Presentation Skills
• CRM Experience
• 5 years Strategic Account Management
• 5 years Elevator/VT Industry Knowledge
• 3 years Cross-functional Leadership Experience
• 5 years Client-facing Sales/Service Operations experience
• 3 years Contract Negotiations and Renewals experience

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.