Senior Manager, Workforce Management

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The WFM (Workforce Management) Lead is a critical role responsible for ensuring the organization has the right people, with the right skills, in the right place, at the right time. This position bridges the gap between human resources and operational execution, focusing on optimizing productivity and efficiency through strategic staffing and collaboration with scheduling and optimization teams. At its core, the WFM Lead is responsible for forecasting labor needs, creating and managing the staffing models, and analyzing workforce data to make informed decisions. This role is pivotal in balancing operational demands with employee needs and company resources.

Job Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below represent the knowledge, skill, and/or ability required. These include, but
are not limited to, the following:

Workforce Planning:
* Analyzing historical data and business trends to predict future staffing requirements.
* Creating and maintaining employee staffing models to meet the forecasted demand.
* Collaborating with various departments to understand their needs and developing long-term and short-term staffing plans.
* Forecasting non-productive time, shift changes, and ensuring adequate coverage to maintain service levels.

* Ensure the regular review and adjustment of workforce plans based on changing business conditions.
* Ensure alignment between workforce planning and recruitment efforts.
* Drive the design and maintenance of workforce planning processes, tools, and systems.

Workforce Management:
* Working closely with HR, Operations, Logistics, and Finance departments to align workforce strategies with overall business objectives.
* Analyze workforce trends to forecast future needs and identify workforce gaps.
* Collects and analyzes workforce data to track key performance indicators (KPIs) such as absenteeism, overtime, attrition, and time on site targets.
* Creating reports for management, providing data-driven insights and recommendations for improvement to senior management.
* Providing real-time monitoring of operational KPIs and demand signals to identify and address any immediate staffing gaps or surpluses.
* Rapid problem-solving to make adjustments to staffing levels.
* Evaluates new and existing technology to increase solutions to improve operational efficiency and determine cost reduction opportunities.
* Key point of contact for staffing-related inquiries and issues.

Continuous Improvement:
* Work collaboratively with function heads to provide actionable insights to improve performance.
* Continuously evaluating and improving workforce management processes and tools to enhance efficiency and effectiveness.
* Establish Key Performance Indicators (KPIs) to monitor process performance, track progress, and ensure that improvements are sustainable.
* Promote a mindset of continuous improvement.
* Establish metrics to measure change adoption and system utilization.

Project Planning & Execution:
* Lead the end-to-end project management for Workforce Management data, process improvement initiatives, and system improvements from conception and business case development to successful implementation and post-launch support.
* Partner with business stakeholders to ensure strategic alignment and integration.
* Ensure the development of detailed project plans, scope, budgets, timelines, and allocation of resources is effective.

Change Management & Adoption:
* Develop and execute comprehensive change management strategies minimizing disruption and maximizing user adoption.
* Partner with HR and business leaders to communicate changes, manage expectations, and build excitement for new technologies and/or processes.
* Oversee the development and delivery of effective programs for workforce management.
* Ensure system/process simplification and user-friendly experience.
Team Leadership & Development:
* Lead, mentor, and develop a high-performing team.
* Foster a culture of continuous learning, innovation, and customer service within the team.
* Manage vendor relationships, including contract negotiation, performance monitoring, and strategic partnership development.

CANDIDATE SUMMARY

Required Experience
* Bachelor degree in business or a related field and 8 years of workforce management experience required, or an equivalent combination of education and experience
* Masters degree preferred
* 5 years of management experience required
* Expert knowledge of workforce scheduling software and applications
* Microsoft Office/Google applications (Word, Excel, PowerPoint, Google Sheets, Google Slides,
etc.)
* 3-5 years experience managing staff, resources, projects, and change management.
* Experience with facilitating process assessment sessions with internal and external business
partners at all levels.
* Ability to influence leaders
* Demonstrated awareness and understanding of multiple types of measurement systems' theories and practices.
* Ability to collect, analyze, and report appropriate and meaningful achievement metrics.
* Proven competence in managing multiple tasks and competing priorities
* Superior interpersonal, oral and written communication skills.
* Ability to prepare and present utilizing data visualization tools.
* Demonstrated ability to work independently and collaboratively
* Demonstrated team building and networking skills
* Effective knowledge of teaching and training techniques.

Required Leadership Traits and Characteristics
* Strong customer service focus.
* Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends.
* Strategic problem solving/planning skills
* Strong business and financial acumen
* Strong Communication skills
* Organizational and project management skills
* Excellent people management skills with demonstrable experience of leading large cross functional teams.
* Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required.
* Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
* Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details.
* Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications, or Training
* Bachelor degree in business or a related field and 8 years of workforce management experience required, or an equivalent combination of education and experience
* Masters degree preferred
* 5 years of management experience required
* 3-5 years' experience managing staff, resources, projects, and change management.\
* 5+ years in data analytics
* 3+ years in a management role leading data analytics teams

Base Pay Range: $123,400 - $160,400 / year

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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