Transit Project Specialist

STV is seeking a Transit Project Administrator to work with our corporate project accounting team. This position is designated as on-site support role at the Maryland Transit Administration and will be located in our Owings Mills, MD office.

Responsibilities:

• Provide excellent customer service to customers
• Resolve inquiries / requests by email or phone
• Prioritize service requests and manage the queue of open inquiries
• Record and track all interactions via Siebel CRM
• Identify, interpret, analyze, and research issues and seek resolution to meet customer expectations. Understand when to resolve or escalate
• Re-assign or escalate service requests to Level 2 or 3 as appropriate
• Process transactions in PeopleSoft as assigned
• Complete assignments as delegated by supervisor
• Comply with MTA and Department policies, practices and procedures
• Support project activities including: requirements gathering, functional design & configuration, testing, training design, development & delivery, post-production support.
• Understand the MTA and Department vision including how individual responsibilities fit into the long-term strategies
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Track and report status of work
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to knowledge management tool

Job duties include:

• Time Transfer processing
• Assembling backup needed for the billing team, including reviewing expenses to meet contract requirements
• Data entry of subconsultant contracts and invoices into the accounting system (ERP)
• Monthly reporting as required per client or contract.
• Updating ERP system information and Data Entry
• Scanning items and document control
• Assist Billing and Accounting with data entry or tasks as needed
• Client audit support including gathering documentation
• Assist with closeouts of projects
• Miscellaneous requests as needed

Qualifications:

• High School/GED required
• Bachelor's degree in Accounting, Finance, or Business, or demonstrated equivalency preferred
• Minimum of three (3) years of experience in financialand/or project accounting support role
• Prior experience within the A/E/C (Architectural/Engineering/Construction) industry billing preferred, but not required
• Prior experience with State agencies preferred, but not required
• Detail oriented
• Strong communication skills
• Microsoft Excel skills

Compensation Range:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

STV offers the following benefits * Health insurance, including an option with a Health Savings Account * Dental insurance * Vision insurance * Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) * Disability insurance * Life Insurance and Accidental Death & Dismemberment * 401(k) Plan * Retirement Counseling * Employee Assistance Program * Paid Time Off (16 days) * Paid Holidays (8 days) * Back-Up Dependent Care (up to 10 days per year) * Parental Leave (up to 80 hours) * Continuing Education Program * Professional Licensure and Society Memberships

STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV's good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.