Order Management Specialist - Order Fulfillment

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Order Management Specialist ensures the quality and accuracy of resale transactions while maintaining financial, SOX, and accounting compliance. This role requires a detail-oriented, service-minded individual with strong organizational and communication skills. The coordinator must be able to prioritize in a fast-paced environment, apply policy and procedure knowledge across a variety of transaction types, and provide clear, constructive feedback to internal stakeholders. Success in this role depends on attention to detail, adaptability, and the ability to work independently while supporting cross-functional teams.

What you'll do

• Review all resale transactions for quality and accuracy, including bookable document requirements, manufacturer-specific requirements, order entry accuracy, and internal compliance
• Work independently with internal teams to resolve order-related questions
• Ensure timely review and processing of all submitted orders
• Provide recommendations for training to support compliance with QA policies and procedures
• Assist in documenting policies, procedures, and standard practices for the QA team
• Participate in developing training plans for new hires and reinforcement training
• Apply documented processes to similar transactions
• Communicate errors and corrective actions clearly and effectively
• Serve as a subject matter expert for resale booking requirements

What we expect of you

• Bachelor's Degree OR
• 4 years of experience in a high-volume procurement, accounts payable, supply chain management, or customer service environment without a degree
• Proficiency in Microsoft Office applications
• Strong organizational, time management, multitasking, and prioritization skills
• Ability to adapt to change with resilience and composure in a dynamic environment
• High attention to detail and a personal commitment to accuracy
• Strong interpersonal and communication skills
• Ability to understand and apply written and verbal instructions
• Ability to organize thoughts and communicate clearly
• Passion for learning, teaching, and guiding others
• Creative thinking and strong problem-solving skills
• Ability to balance multiple priorities and meet deadlines
• 2 years of technology sales support experience (Order to Invoice) preferred
• Experience with Salesforce.com preferred
• Highly innovative and proactive mindset

Pay range: $ 24.00 - $32.00 hourly, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.