Service Sales Manager

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k), relocation assistance
United States, California, Oakland
7500 Edgewater Drive (Show on map)
Feb 06, 2026
Our Opening and Your Responsibilities Rainin Instrument is seeking a dedicated and experienced Service Sales Manager to join our regional sales team. This role is critical in driving growth by identifying new service accounts, supporting existing customers, and developing compelling proposals and sales presentations. Key Responsibilities: Collaborate with the region's sales team to identify new service accounts and support growth with existing customers. Create, plan, and implement service growth strategies in partnership with sales representatives to achieve qualitative and quantitative targets. Provide training and coaching to sales teams on technical service selling skills, sales planning, negotiation, and customer segment expertise. Establish and maintain long-term relationships with key customers and decision-makers by understanding their requirements and regulations. Ensure customer satisfaction by addressing and resolving issues promptly. Partner with service operations and cross-functional teams to align and drive service strategies. Monitor and report on service renewals to meet regional targets; provide escalation support when necessary. Support customer needs analysis and contribute to the development of Rainin solutions proposals. Drive customer engagement in collaboration with Sales through business reviews to optimize customer experience and revenue. Work with sales management to develop and report on the service pipeline ensuring alignment with resource capacity. Travel to customer sites as needed (up to 50%). Must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future (including CPT, OPT, F-1, J-1, H-1B, etc.).No relocation assistance provided at this time. Why Join Us? Take on a pivotal role where your expertise in service sales and customer relationship management will directly contribute to our growth and customer satisfaction. Join a company that values your contributions and supports your professional development. Apply today and help us drive service excellence and business success! What You Need to Succeed Ability to influence outcomes without direct personal tactical responsibility Strong quantitative and analytical skills Excellent verbal and written skills Bachelor's Degree in Life Sciences related discipline preferred Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in precision instrumentation A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards across Mettler Toledo Global recognition for the quality of our products and services About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in ourEqual Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please clickhere.