Order Management Manager

We're looking for an Order Management Manager who thrives at the intersection of precision and partnership. You'll own the order-to-cash process, ensuring every customer order is accurate, compliant, and seamlessly executed in Salesforce. You'll collaborate with Sales, Finance, and Operations to identify roadblocks before they happen, streamline workflows, and elevate the overall customer and internal team experience.

As an Order Management Manager, you will:

• Own the end-to-end order management process-from quote validation to booking-ensuring accuracy, compliance, and speed.
• Review and process complex customer orders, verifying pricing, terms, and policy alignment while maintaining clean data across systems.
• Partner cross-functionally with Sales, Finance, Deal Desk, and Legal to troubleshoot issues and implement long-term process improvements.
• Audit and enhance order data quality across Salesforce, NetSuite, and related systems to ensure reliable financial reporting.
• Lead automation and workflow enhancement initiatives that simplify order processing and reduce manual dependencies.
• Support Finance and RevOps during month-end and quarter-end close to ensure orders are processed accurately and on schedule.
• Act as the subject matter expert for order management processes-providing guidance, documentation, and recommendations to internal teams.
  
  

You'll be a great addition to the team if you have:

• Bachelor's degree in Business, Finance, or a related field (or equivalent experience).
• 5+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment.
• Strong command of CRM and ERP systems (Salesforce, NetSuite, SAP) and an ability to design or improve workflows within them.
• A continuous improvement mindset-you spot process inefficiencies and know how to build better systems at scale.
• Excellent communication and cross-functional collaboration skills.
• Strong organizational and prioritization abilities, you can balance accuracy with speed under tight deadlines.

Preferred Skills:

• Experience in SaaS, subscription billing, or high-growth tech environments.
• Familiarity with revenue recognition (ASC 606) and accounting principles.
• Experience with CPQ tools or billing platforms.
• Exposure to process redesign or system implementation projects.

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $144,000 - $217,000 total target cash (inclusive of bonus or commission)

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $161,000 - $241,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $161,000 - $241,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $144,000 - $217,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $144,000 - $217,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.