Engineer-Support Services

Requisition Number: 102828

Engineer-Support Services

Location: The role will be an onsite position located in New York.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

Overview

We are seeking a highly polished, service-oriented VIP / Executive Support Analyst to provide whiteglove technical support to senior executives and business-critical users at PIMCO's New York City locatio n. This role is primarily based on thetrade floor and requires exceptional communication skills, technical versatility, and the ability to perform calmly under pressure in a fast-paced, highexpectation environment.

The ideal candidate has strong executive support experience, thrives in high-visibility settings, and takes pride in delivering an outstanding client experience.

Key Responsibilities

• Provide personalized, whiteglove technical support to executives and VIP users, ensuring prompt and effective resolution of issues
• Build and maintain trusted relationships with senior leaders by proactively meeting and exceeding their technology support needs
• Respond to technical inquiries via email, chat, phone, and in-person support
• Walk executives stepbystep through troubleshooting and problem resolution in a calm, professional manner
• Troubleshoot and support hardware, software, and conferencing solutions, including desktop, mobile, and collaboration tools
• Provide hands-on support for conference room and executive meeting setups
• Follow up with executives to ensure issues are fully resolved and service expectations are met
• Maintain accurate documentation of support interactions, issues, and resolutions to contribute to a strong internal knowledge base
• Communicate trends, recurring issues, and user feedback to appropriate internal teams and management
• Operate confidently in a trade floor environment, supporting time-sensitive and business-critical technology needs

Required Skills & Experience

Core Competencies & Traits

• Polished Communication Skills - Clear, concise, and professional verbal and written communication
• Friendly, Approachable Demeanor - Strong customer service mindset with a positive attitude
• Composure Under Pressure - Ability to remain calm and effective in high-pressure, high-visibility situations
• Patience & Follow-Through - Demonstrated ability to patiently support users and follow up in a timely manner
• Problem-Solving Mindset - Proactive attitude with a "find a way" approach to challenges
• Strong Documentation Skills - Ability to clearly articulate technical issues and resolutions using appropriate terminology

Technical Skills & Knowledge

• Proven experience providing Executive / VIP support, including desktop and conference support
• Strong software support expertise, particularly with Microsoft Office applications (Outlook, Exchange, Excel)
• Solid understanding of Excel functionality and troubleshooting
• Experience supporting market data and trading-related applications is highly preferred, including:
• Bloomberg
• FactSet
• MarketAxess
• TradeWeb
• Ability to support a wide variety of devices and operating systems, including unfamiliar environments
• Strong independent research skills; able to identify solutions without visibly searching online in front of end users
• Mindset of "Let me find out and get back to you" rather than "I don't know"

VIP Support Environment

• Primary issues typically involve Office applications, Zoom, mobile devices (iPhone/iOS), and user settings
• Must consistently deliver high-quality service while meeting VIP-level expectations
• Ability to anticipate needs and act proactively in a fast-moving executive environment

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:New York||New York (US-NY)||United States (US)||IT Infrastructure & Support|| None||US - New York, NY||