Senior Customer Success Manager - Modernization

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

We're looking for a Senior Modernization Success Manager candidate with experience in project management to join our team in Austin, TX (hybrid).

Our Specialized Modernization Customer Success(MSM) team helps customers modernize or transform their data platform using Informatica products and services. As part of this Senior Modernization Success Manager role you will work with account managers, field sales team to creat the modernization delivery scope for IPS led modernization project. You will partner with our customers technical and business executive leadership team to help with post-sales implementation planning, guide customer's technical adoption journey, and enable them to deliver innovation to their end business users. You will also work with the account team to identify opportunities help grow the customer investments. This roles entails a hybrid mix of duties that align with Customer Success, Professional services & Project Management both for driving Delivery and Revenue recognition.

You will report to the Senior Director, Professional Services

Project Management, Delivery Management, Business Development , Customer Success

• Collaborate with clients to understand their modernization needs.
• Lead the delivery of modernization projects, ensuring they align with client goals and industry best practices.
• Develop and maintain project timelines, deliverables, and milestones, effectively managing resources to meet project deadlines.
• Act as the main point of contact between clients and internal teams, providing regular updates and addressing any concerns or challenges. * Analyze project data and performance metrics to identify areas for improvement and ensure optimal project outcomes.
• Foster strong, long-lasting relationships with clients, becoming a trusted advisor on modernization strategies.
• Stay informed about the latest technological trends and advancements, providing insights to clients and internal teams.
• Collaborate with cross-functional teams to drive continuous improvement in project delivery processes.

• Minimum of 5 years of experience in technology, with a focus on modernization projects.
• Proven project management experience, lead successful project implementations.
• Strong understanding of modernization technologies and best practices.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
• Proactive problem-solving abilities and the capacity to adapt to evolving project requirements.

• Bachelor's degree in Information Systems, Computer Science or equivalent practical experience.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.