Lead to Cash Transformation Manager

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Job Summary
The Lead to Cash Transformation Manager, will join a high-impact team, in DIO-CRO, accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Equinix's LTC strategic initiatives. The LTC PM is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, technical sales operations, service delivery orchestration, financial management, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The ideal candidate will possess experience in Agile methodologies, particularly in SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.

This is an office-flexible role. In office expectations are 2+days/week to support customers and/or collaborate with their teams.

Guides and advises Lead-to-Cash (LTC) team to complete their projects and is responsible for ensuring that agile standards/methodologies are followed.

Responsibilities

The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technology program director, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation. This role will be responsible for oversight and ownership of business readiness and activation within overall LTC program and operate as part of a larger core team dedicated to the successful delivery of our enterprise operating plan initiatives and lead to cash transformation roadmaps.

• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion

• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution

• Participate in our large-scale SAFe Program Increment (PI) planning workshops, engaging over 200 participants to define Agile Goals, Initiatives, Capabilities, Epics, and User Stories

• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals

• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization

• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively

• Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success

• Leverage data insights to propose project execution strategies and measure results

• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects

• Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness

• Bring ideas, innovation, and beginner's mind to help in forming a vision for Lead to Cash excellence

Qualifications

• 5+ years' experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity

• Deep subject matter expertise of Lead to Cash business processes based on relevant front-line experience and/or experience transforming and implementing Lead to Cash processes and technologies

• Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies

• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward

• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others

• Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders

• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes

• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes

• Ability to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area

• Ability to point to specific examples of having managed large, cross-functional transformation projects, program development and the business results achieved

• Accountability - assumes ownership for achieving personal and team goals

• Experience with Project Management tools a plus

• Diploma to a Bachelor's Degree preferred

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.