IT Infrastructure Administrator

Location: Hindle Power Inc, Easton PA
Department: Information Technology
Employment Type: Full-Time

Position Summary:
We are seeking a skilled and detail-oriented IT Infrastrucure Administrator to join our IT
department. This position is responsible for supporting, maintaining, and improving our IT
infrastructure, ensuring reliable performance across all endpoints, servers, network
systems, and user-facing services. The ideal candidate will have a broad IT background,
strong troubleshooting skills, and the ability to work independently and collaboratively.

Key Responsibilities:
Technical Support and Troubleshooting: Provide advanced technical support to
company employees, including installing, configuring, and maintaining hardware
and software.
Systems Administration: Install configure, and maintain physical and virtual servers,
apply patches and updates in accordance with maintenance schedules.
Incident Management: Respond to and resolve escalated support tickets promptly,
ensuring minimal downtime for employees.
Network Administration: Manage and maintain company network infrastructure,
including routers, switches, firewalls, and wireless access points.
Security Management: Implement and manage security solutions, conduct regular
security audits, and address potential vulnerabilities.
Backup and Disaster Recovery: Ensure company data is backed up regularly and
develop disaster recovery plans to safeguard against data loss.
Employee/Department Communication: Maintain clear and professional
communication with internal teams and stakeholders, providing updates and
ensuring satisfaction with IT services.

Documentation: Create and maintain detailed documentation of all IT systems,
device inventories, configurations, and support activities.
Project Implementation: Assist in the planning and execution of IT projects,
ensuring they are completed on time and within budget.
Learning & Knowledge Sharing: Collaborate with teammates by sharing solutions,
documenting fixes, and building skills through team-based problem solving.
Emergency Support: Provide on-call support for critical issues, including after-hours
and weekend support as needed. Respond to emergencies promptly and take
appropriate actions to minimize downtime and data loss.

Knowledge, Skills, and Qualifications:
Experience & Education: Minimum of 3-5 years in a Systems Administrator or similar IT
support role; a degree in IT, Computer Science, or related field is preferred. Relevant
certifications (e.g., Comp TIA A+, Network+, Microsoft Certified Professional) are highly
desirable.
Technical Proficiency: Strong knowledge of Windows and Linux operating systems,
Azure/Entra Cloud Services, Identity Management, Microsoft Office 365, Active Directory,
SQL, and virtualization technologies such as V Mware and Hyper-V.
Remote Monitoring & Ticketing Systems: Experience with RMM tools like Ninja RMM and
ticketing systems such as Autotask PSA, Service Now, or Zendesk.
Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS,
DHCP, VPNs, VLANs, and Wi-Fi technologies.
Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best
practices for cybersecurity.
Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex
technical issues efficiently.

Benefits:
Competitive salary and benefits package
Ongoing training and certification support
Opportunities for growth in a collaborative environment

recblid y6gy8segd7edypwxsrpq3z18dh11mw