Manager, Business Development & Account Management (Remote)

About questhealth.com

In the age of the 'Quantified Self,' we track everything from steps to reps to calories to beats - nudging small strides that can make a big difference. And while biometrics matter, the next wave of self-measurement are biomarkers - what's going on inside - like complete blood count, vitamin levels, inflammation, presence of antibodies and infections. Tests that used to require a doctor's visit can now be purchased online.

In the fall of 2022, Quest Diagnostics, a legacy B2B healthcare powerhouse and the world's leading provider of diagnostic information services, re-launched its consumer website asquesthealth.comto meet the growing demand for consumer-initiated testing. This e-commerce platform, now operated by Quest Consumer Inc. (a subsidiary of Quest Diagnostics), has helped to diversify Quest's offerings, catering to the evolving needs of today's modern consumer.questhealth.comenables convenient, affordable access to lab work and serves a greater purpose of inspiring and empowering people to have more control over their health journey.

Consumer testing has become a billion-dollar industry, bolstered by a slew of venture-backed players. But unlike these start-ups, Quest provides the same test hospitals use without a doctor's visit. Leveraging the latest HealthTech and MarTech, we stand apart by providing clinical-grade results straight to your device, in the same time it takes others to put a kit in the mail.

How We Operate

At Quest, we're agents of change. We are a dedicated and insulated business within the enterprise. We are the growth engine of the company, charged to think fast, act faster and break the mold. We move at the speed of a start-up while standing on the shoulders of a giant. By design, we don't all have healthcare experience, but miles of consumer and product experience. We are defining the future of human data science. So, at our core, questhealth.com starts with technology and ends with the user...and find incredible ways to connect the two.

The business development team focuses on identifying and building relationships with third parties to improve the questhealth experience as well as bringing the power of Quest to other consumer brands.

What we believe

* We believe in a results-drivenworkplace. All that matters are results. We measure success by output, not input.

* We believe in a virtualworkplace. To get the best talent we need to cast the widest net. We hire from anywhere in the US. Technology allows us to come together without always being together. But when we do meet up IRL -- we make the very most of it.

* We believe in a diverseworkplace. Come as you are and come with a point of view. High performing teams require diversity of thinking - reflected through unique identities, cultural, styles and personal experiences we love to celebrate.

Overview of Position

This position will support the Head of Business Development & Operations to execute the strategy and implementation for Consumer Testing partnerships (B2B and B2C). Responsibilities include, but not limited to:

• Build prospect pipeline across multiple channels
• Own deal closure from negotiations to contracting to implementation planning
• Be main point of contact for segment of partners
• Manage day-to-day of existing/ newly signed relationships

To be successful in this role, you will:

• Identify and evaluate new business opportunities across multiple partner models to drive growth, prioritizing large revenue opportunities.
• Earn trust of customers and recommend product solutions that fit their business needs.
• Represent the Consumer Business Development Team in internal corporate-wide diligence efforts and in Partner meetings with executives (often Director to VP level) from other companies.
• Relay market needs and customer feedback to internal teams including Operations, Product Management, Clinical Product, and Engineering.
• Be responsible for contracting, including commercial negotiations, with prospects and collaborating with the Onboarding Team to create an Implementation Plan.
• Foster Partnerships with companies by managing and growing existing partnerships as well as pitching to prospects.
• Own and account manage key partnerships with consumer acquisition relationships and with channel vendors/ distribution partners.
• Oversee a portfolio of existing Partners' needs by exploring and launching new products and offerings.
• Develop, track, analyze, execute against partner account plans, and communicate key quantitative metrics internally and to Partners.
• Share weekly and monthly Partnership success metrics across the Consumer Testing team to support data-driven decisions.
• Package insights from data analysis into slide output to facilitate structured executive engagement and decision making.
• Resolve - proactively - business issues for Partners and serve as their internal advocate by assess risks, anticipate challenges, and provide escalation management when necessary.
• Drive continuous improvement for Consumer Testing Team and Partners through project management processes, recommendation of tools used & updating processes where needed.
• Have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders, including legal, regulatory, medical, product, and marketing.
• Discover and translate corporate and regulatory guidelines that impact customer experience.
• Document current Partnership activities and develop best practices related to customer success strategies (i.e., create or improve Account Management and Pitch practices in Playbook).
• Identify and communicate Consumer Testing Team-wide risks or roadblocks to current or new relationships; work with Director to plan mitigation steps and resolutions.
• Partner with Analytics Team to measure financial performance of Partners in your portfolio.

Required Work Experience:

• A bachelor's degree or higher or equivalent experience
• 3-5 years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
• Business Development, Account Management or client-facing role
• eCommerce
• Platform-oriented D2C or B2B businesses

Preferred Work Experience:

• MBA or equivalent
• 6+ years of relevant experience in business strategy/ consulting, business development or related, or experience in high growth start-up
• Retail and Healthcare experience
• A combination of strategic and analytical thinking, the ability to solve big customer and partner problems and connect the dots.
• Balance attention to detail with swift execution - we need to do things quickly and we need to do them well. Balancing those can be challenging, and this should be a strength.
• Strong interpersonal skills, including the ability to lead in ambiguous environments via influence, patience, and determination
• A "get it done" attitude - bias toward action, great collaboration master of disambiguation - constantly pushing toward clarity and delivery
• Exceptional communication and organization skills
• Impressive storyteller to bring senior leaders onside and instill confidence

Physical and Mental Requirements:

• Perform job duties with frequent interruptions or distractions
• Manage multiple priorities, agile in adjusting priorities quickly
• Working on a computer for long periods of time
• Periodic travel - no more than 3 weeks per quarter (not continuous)

Knowledge and Skills:

• Have a customer-centric approach and the ability to build positive partnerships with internal and external stakeholders to optimize performance and customer experience.
• Have strong Excel and data analytics capabilities, including comfort building financial models and inventory forecasts to inform decision making.