Major IT Incident Response Specialist

Description

The Major Incident Response (MIR) Specialist is part of a team responsible for maintaining, reporting, and ensuring the IT environment for the Air Force District of Washington is up and running at all times. As a member of the 24/7 team, the MIR Specialist responds to outages, critical and alerts to resolve issues that affect end-user services. This is a swing shift on-site position (2:00PM - 10:30PM) Sunday-Thursday.

Primary Responsibilities

• Identify major IT incidents and events based on reporting from AFNCR work centers, both internal and external to the program.

• Receive notification of an issue, either from a user calling the Service Desk or from staff observation, and triage the incident and run it to completion.

• Pull in the responsible parties (internal or external) to diagnose, fix, and communicate the IT problem/status/resolution.

• Establish and maintain communication with all stakeholders and parties to the resolution during and immediately following the incident.

• Provide IT incident coordination, track investigation and provide resolution activities across participating teams.

• Maintain situational awareness of the incident status and impact, and provide the latest information through the Government communication and command structure.

• Work with problem management staff to identify corrective actions to the root cause and track them to closure.

• Establish troubleshooting conference calls, coordinate internal and outside parties for any incident and run troubleshooting calls through completion.

• Able to think swiftly while coordinating an incident from beginning to end whether from SCOM or Solar winds detection or customer notification.

Basic Qualifications

• Secret Clearance

• College Degree

• A solid understanding of Network equipment, their capabilities, and architecture.

• Strong writing and communication skills.

• Ability to multitask and operate under pressure.

• 2 years of work experience within a DoD environment.

• Excellent briefing and oral communication skills.

• Sec+ Cert

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.