Infrastructure Support Specialist

PGAL is an international design firm specializing in architecture, interior architecture, engineering and planning for a diverse group of public and private sector clients. Our culture is energetic, collaborative and open and offers the opportunity to work on a wide range of project types. PGAL is an ideal place to build a career and develop skills in design, project delivery, entrepreneurship, leadership and life.

PGAL's Houston office is seeking an Infrastructure Support Specialist to join our IT team. This role offers the opportunity to grow your career in networking, firewall, and server administration while providing hands-on support to end users in a creative, fast-paced design environment. If you're a problem-solver who enjoys learning new technologies and making a real impact.

Responsibilities:

- Install, configure, and maintain network switches, VLANs, and SD-WAN

- Administer and monitor firewall systems (rule sets, VPNs, and security policies)

- Support LAN/WAN infrastructure for performance, security, and uptime

- Troubleshoot and resolve network connectivity issues across the firm

- Assist with network monitoring, performance optimization, and configuration backups

- Collaborate with IT management on infrastructure planning, compliance, and security posture

- Maintain accurate documentation of network configurations, changes, and incidents

- Provide end-users support for escalated issues related to networking or infrastructure, and assist with desktop support tasks when needed.

In addition,

- Accept and perform special project assignments as deemed necessary by IT management

- Participate in incident response for infrastructure and network security events

- Stay current with emerging technologies in switching, firewalls, and IT infrastructure

- Contribute to IT projects with a networking and security emphasis

- Crosstrain team members in networking basics to strengthen the IT group

Qualifications:

- Associate's degree in computer science, technology, or equivalent experience

- Working knowledge of SD-WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, and routing

- Experience with switch programming and firewall administration (Sophos, Alcatel-Lucent, Cisco, or similar)

- Familiarity with LAN/WAN troubleshooting, packet analysis, and network monitoring tools

- Familiarity with M365 and Active Directory

- Certifications such as A+, Network+, Security+, or CCNA are a plus

- Ability to move IT equipment and perform basic cabling as needed (up to 50 lbs)

Attributions for success include:

- Technical expertise in networking and infrastructure systems

- Problem-solving skills to keep systems secure, stable, and efficient

- Communication and teamwork to support users and collaborate with IT colleagues

- Curiosity and adaptability to learn new technologies and grow into advanced networking/security responsibilities

- Must be legally authorized to work in the United States for any employer without sponsorship

At our nationally recognized design firm, you'll have the opportunity to grow your career through hands-on experience with networking, firewalls, and server infrastructure, all while working in a collaborative team environment where your contributions are valued. You'll be part of a supportive IT team that emphasizes teamwork and innovation, playing a vital role in maintaining secure and reliable systems that empower our staff to do their best work. If you're looking to make an impact while advancing your technical skills in a creative and forward-thinking workplace, we'd love to hear from you.

PGAL offers a comprehensive benefits package including medical, dental, vision, disability, life, flexible spending accounts, 401(k) and profit sharing. We also offer paid leave inclusive of holidays, PTO, and paid parental leave.

PGAL is an Equal Opportunity Employer, including disability and protected veteran status.

PGAL is a VEVRAA Federal Contractor.