ALEKS Inside Implementation Manager

Impact the Moment
When was the last time you experienced the impact of your work? Our ALEKS team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

How you can make an Impact

We're hiring a remote ALEKS Inside Implementation Manager to join our Customer Success team. You'll report to the Senior Director, Implementation. In this role, you'll support college-level faculty and administrators in effectively implementing ALEKS, leading training, analyzing usage data, and developing strategies to drive educational outcomes. You'll play a key role in customer retention, satisfaction, and growth, while also contributing to internal initiatives and resource development.
This position is remote within the United States and has limited travel on an annual basis.

This position is a remote position, and candidates must be authorized to work for any employer within the United States.

What you will be doing:

• Develop and maintain extensive knowledge of ALEKS products and implementation strategies for all markets.
• Contribute to the maintenance and organization of internal ALEKS resources and customer facing ALEKS resources.
• Analyze ALEKS data at the course and program level to influence strategies around implementation, course design and student intervention.
• Maintain consistent and effective tracking and communication with field partners.
• Plan and lead virtual 1:1 or group trainings, presentations, meetings that fit the specific needs of the customer to promote implementation fidelity.
• Participate in the executive on internal initiatives including training, marketing campaigns, and customer-facing webinars.

We are looking for someone with:

• Bachelor's degree.
• 3+ years of related experience, such as working with customers in educational publishing or educational technology, teaching in K12 or higher education, and/or providing training in corporate or educational settings.
• Excellent written and verbal communication skills with customer focus and problem solving aptitude.
• Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users.
• Strong presentation skills, detail oriented with strong organizational and analytical skills.
• Technical competency and willingness to learn, self-motivated and team player.
• Familiarity with Microsoft Office Suite, video recording software, and webinar hosting services.
• Innovative and creative customer centric approach to work and ability and drive to find solutions for customers.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.

The pay range for this position is between $62,000 - $70,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

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