Customer Service Representative

Be the Voice of Care - Customer Service Representative Opportunity in Blue Ash, OH

Do you have a passion for helping others and a talent for problem-solving? Join a well-respected healthcare services team as a Customer Service Representative in Blue Ash, OH. This is your chance to provide meaningful support to patients, grow your career in the healthcare industry, and gain valuable customer service and pharmacy-related experience with a company that values integrity, respect, and inclusion.

Hours and Pay:

Pay: $16.00/hour

Training: 8 weeks, Monday-Friday | 9:00 AM - 5:30 PM (onsite in Blue Ash)

Schedule after training: Flexible options, typically mid-shifts with at least one weekend day

Employment Type: Temp-to-Hire

What You'll Do:

• Answer patient inquiries by phone and email, serving as the first point of contact
• Enter data into pharmacy applications and vendor platforms with accuracy
• Protect patient information in compliance with HIPAA and company standards
• Resolve patient issues and strive for first contact resolution
• Collaborate with pharmacies, providers, and insurance to deliver comprehensive care
• Manage customer interactions with professionalism and empathy
• Follow up on inquiries within departmental guidelines
• Achieve productivity standards in line with contact center expectations
• Work a flexible schedule, including evenings, weekends, and holidays as needed

Why You'll Love This Opportunity:

We believe great jobs come with great perks. That's why we offer weekly pay, comprehensive medical, dental, and vision insurance, life insurance, short-term disability, a 401 (k) plan, employee discounts, and referral bonus opportunities. As a temp-to-hire role, you'll also have access to career advancement opportunities in a stable and supportive environment where your contributions make a difference every day!

What We're Looking For:

• Entry-level candidates with a strong customer service background
• High school diploma or GED required
• Ability to type 35-40 words per minute
• Strong written and verbal communication skills
• Retail, call center, or pharmacy experience is a plus
• Intermediate Microsoft Office skills
• Ability to multitask, prioritize, and stay organized
• Reliable transportation and ability to pass FBI/BCI background check
• Willingness to complete training and obtain the required Pharmacy Technician registration and certification

Take the Next step

If you're ready to grow your career in customer service and make a real difference in the lives of patients, we'd love to connect with you. Click "Apply Now" to take the next step toward this exciting opportunity!

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