Client Care Representative/Dispatcher

Staffmark is hiring a Client Care Representative / Dispatcher in Muncie, IN! If you're a friendly, organized, and tech-savvy individual who enjoys helping others and thrives in a fast-paced office environment, this could be the perfect fit for you.

Pay: $15.00/hour

Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM
• On-call rotation for after-hours calls or leads may be required

Responsibilities:

• Promptly and professionally answer incoming phone calls
• Provide compassionate and efficient assistance to callers
• Communicate through LiveChat, email, and other digital platforms
• Schedule service appointments based on location and job scope
• Coordinate with the dispatch team to ensure proper technician placement
• Support marketing efforts by posting on social media and sending emails to customers
• Assist with general office duties including invoicing, payment collection, and batching
• Collaborate with team members to achieve shared goals

Qualifications:

• Proficient with computers and Microsoft Office Suite (iOS experience a plus)
• Previous experience in a call center or dispatch environment preferred
• Familiarity with ServiceTitan is a plus
• Friendly, outgoing, and customer-focused personality
• Strong organizational and multitasking abilities

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Interested? Click "Apply Now" and a dedicated recruiter will reach out to discuss this excellent opportunity!

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