Lead Donor Specialist

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

The operations lead is responsible for the efficient and effective operation of blood collection activities to ensure donor and product safety, excellent customer service, and adherence to Standard Operating Procedures (SOPs). This role will lead activities (i.e., open/close, staff assignments, QC, donor screening, phlebotomy, automation,) at fixed sites or mobile operations.

Performs all duties and responsibilities of a Donor Care Technician I-III.
• Analyze donor data and determine optimal product collections on appropriate instruments.
• Conducts Donor Care Technician training for new and newly promoted staff.
• Participates in employee audits.
• Performs on going competency assessment, including retraining.
• Provides technical coaching to staff.
• Trouble shoot equipment/computer issues at on site or mobiles
• Effectively manage blood collection process to ensure optimal donor flow/staff utilization and that all blood collection activities take place in accordance with SOPs.
• Plan staff assignments, breaks, and lunches per department standards and donor needs.
• Ensure appropriate handling of blood collections.

Education:

High School Diploma or equivalent.

Related Experience

Two or more years in health care or customer service experience in a blood center, plasma center, or other highly regulated environment. Successful completion of Donor Care Technician levels I-III.

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Preferred Qualifications:

Associate Degree or Bachelor's Degree preferred.

Experience 3-6-month experience in a lead or supervisor role preferred.

Phlebotomy, Nursing and/or Medical Assistant Certificate or EMT-Preferred.

Schedule:

Varied work schedule.

Travel throughout Rhode Island, Massachusetts, and Connecticut is required.