IT Support Engineer

Job Title: IT Support Engineer
Pay Rate: $42 - 54/hour
Location: Burlingame, CA
Zip Code: 94010
Job Type: Contract
Start Date: Right Away
Keywords: #IT #informationtechnoogy #nowhiring

In this role you will be troubleshooting a wide variety of technical issues, ranging from network connectivity, warehouse, and manufacturing equipment issues.

IT Support Engineer JOB RESPONSIBILITIES:
*Provide second-line technical support to clients, handling escalated issues from junior engineers and resolving complex problems related to hardware, software, and network systems.
*Manage and support client IT infrastructure, including servers, networks, desktops, and cloud-based applications, ensuring high availability and performance.
*Perform system upgrades, patches, and software installations, and ensure proper configuration and testing.
*Collaborate with clients to identify their technical needs and recommend appropriate solutions to enhance their IT environments.
*Provide proactive monitoring and maintenance of client systems to prevent issues before they arise.
*Lead and assist in the deployment, setup, and configuration of new technologies or system integrations for clients.
*Conduct regular system audits and performance reviews to ensure clients" IT systems are secure, efficient, and aligned with best practices.
*Troubleshoot network issues, including connectivity, firewalls, routers, and switches, and provide solutions or escalate to senior engineers as needed.
*Assist in developing and documenting IT processes, procedures, and client-facing user guides to improve service delivery and efficiency.
*Provide on-site support for client installations or technical issues when required.
*Mentor junior engineers and offer guidance on troubleshooting, system management, and client communication

IT Support Engineer REQUIRED QUALIFICATIONS:
*Bachelor's degree in information technology, related field, or relevant work experience
*Minimum of 3-5 years of related experience in IT Support within an e-commerce and/or
manufacturing / distribution environment
*Must have excellent customer service skills.
*Must demonstrate high attention to detail in all work concepts such as ticket entries, emails, and IT documentation.
*Strong knowledge of operating systems (Windows, macOS, Linux).
*Advanced troubleshooting skills for hardware, software, and networking issues.
*Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPNs).
*Experience with server management (e.g., Windows Server, Linux servers).
*Proficient in cloud platforms such as AWS, Microsoft Azure, and Office 365.
*Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
*Knowledge of cybersecurity best practices and tools (firewalls, anti-virus, etc.).

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.