Bilingual Customer Service Representative

Staffmark is hiring a Bilingual Customer Service Representative to join a dynamic and fast-paced team in Austin, TX. If you're fluent in English and Spanish, have a passion for helping others, and thrive in a professional call center environment-this opportunity is for you!

Pay: $17.00/hour

Schedule: Monday - Friday | 1st Shift

Job Responsibilities:

• Handle inbound and outbound calls in both English and Spanish
• Assist customers with inquiries, resolve issues, and provide accurate information about products and services
• Enter and update customer data into web-based applications and CRM systems
• Follow communication scripts and standard procedures during customer interactions
• Maintain a professional and courteous demeanor with customers and team members
• Meet performance targets including call handling time, customer satisfaction, and quality assurance
• Participate in team meetings, ongoing training, and quality reviews
• Safeguard sensitive customer and company information at all times

Requirements:

• High school diploma or equivalent
• At least 1 year of customer service or call center experience
• Bilingual fluency in English and Spanish (verbal and written)
• Strong data entry and computer navigation skills
• Proficiency in Microsoft Office and web-based applications
• Clear and professional phone presence
• Strong interpersonal skills and a positive, team-oriented mindset

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

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