New

It Support Technician

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Bellevue
Aug 17, 2025
Description The IT Support Technician is responsible for providing level 2 technical support to the users of the IT systems and services, as well as escalating complex or unresolved issues to the appropriate teams or vendors. The IT Support - L2 also performs routine maintenance, upgrades, backups, and audits of the IT infrastructure, and documents the procedures, policies, and best practices for IT support. Responsibilities Provide level 2 technical support to the users of the IT systems and services, including desktops, laptops, mobile devices, printers, scanners, network devices, software applications, and cloud services. Troubleshoot, diagnose, and resolve IT issues using remote access tools, phone, email, chat, or in-person visits. Escalate complex or unresolved issues to the appropriate teams or vendors, and follow up until resolution. Perform routine maintenance, upgrades, backups, and audits of the IT infrastructure, including servers, storage, network, security, and backup systems. Document the procedures, policies, and best practices for IT support, and update the IT knowledge base and ticketing system. Train and mentor junior IT support staff and interns, and provide feedback on their performance. Stay updated on the latest IT trends, technologies, and best practices, and suggest improvements or enhancements to the IT systems and services. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bellevue,WA. Application Deadline This position is anticipated to close on Aug 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.