Manager Retail Branch II

IMPACT YOU'LL MAKE:

As a Manager Retail Branch II, you'll lead a dynamic team in one of BECU's branches, playing a critical role in delivering meaningful financial experiences for our members. You'll create a culture of service excellence and accountability while coaching your team to meet goals and serve members with care, transparency, and integrity. Your leadership will influence everything from sales and service to community engagement and operational performance. By developing talent and driving member-focused strategies, you'll help BECU grow stronger while advancing your own career in a collaborative and purpose-driven environment.

WHAT YOU'LL DO:

• Deliver on Performance Goals:
  Drive branch success through sales performance, service excellence, and community involvement-ensuring member needs are met with proactive and personalized support.
• Coach and Develop Your Team:
  Provide consistent mentorship and career guidance that helps employees grow their skills, meet individual goals, and prepare for future opportunities.
• Lead with Feedback and Recognition:
  Conduct regular performance reviews using BECU competencies and create a culture of appreciation and accountability by recognizing strengths and coaching growth areas.
• Ensure Operational Excellence:
  Oversee day-to-day branch operations and scheduling, ensuring timely, accurate, and consistent service aligned with BECU standards and member expectations.
• Build BECU's Brand in the Community:
  Engage with local communities to expand awareness of BECU's mission and services and create opportunities to grow membership and member value.
• Champion Sales and Service Behaviors:
  Set and model clear expectations for service excellence, reinforcing positive behaviors and offering direct coaching to ensure every member experience exceeds expectations.
• Manage Budgets and Branch Performance:
  Support annual branch budgeting in partnership with the District Director, ensuring expenses align with strategic goals and remain within approved limits.
• Foster Relationships Internally and Externally:
  Build strong partnerships with BECU team members, business partners, and property management teams to ensure seamless branch operations and member experiences.
• Drive Talent Acquisition and Culture:
  Collaborate with Recruiting to bring in top talent and maintain a team aligned with BECU's culture of service, trust, and continuous growth.
• Support Cross-Functional Knowledge Sharing:
  Maintain awareness of credit union operations to ensure accurate and helpful information is shared with both members and staff.
• Champion Continuous Improvement:
  Encourage your team to find better ways of working and improve service by participating in process enhancements and quality initiatives.
• Stay Compliant and Brand-Aligned:
  Ensure the branch meets all regulatory, training, and BECU environmental and branding standards.
• Lead Facility Partnerships:
  Serve as the primary contact for the facilities team and property management, keeping the branch environment safe, inviting, and consistent with BECU's image.
• Step In Where Needed:
  Support additional duties and evolving needs that strengthen the branch and BECU's broader mission.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

This role is ideal for a people-first leader who thrives in a fast-paced, service-focused environment and is passionate about developing others. You'll find satisfaction in creating community impact, leading with purpose, and building a career rooted in values.

• The opportunity to shape the member experience and make a local impact
• A strong leadership role with high visibility and influence
• Professional growth through coaching, development, and collaboration
• A supportive and inclusive culture that celebrates team wins
• Involvement in strategic decision-making and budget planning
• The ability to lead community engagement efforts that drive real change
• A diverse work environment where service and results go hand-in-hand

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent related experience
• Minimum three years of leadership experience
• Minimum four years of experience in a sales, retail, or banking environment

Desired Qualifications:

• Leading a team of at least four direct reports
• Experience in a financial institution
• Compliance with SAFE Act legislation (annual registration as a Mortgage Loan Originator)
• Ability to plan, organize, and implement projects in a timely manner
• Strong attention to detail and ability to multitask effectively
• Strong training, mentoring, and sales skills
• Excellent conceptual and problem-solving skills with minimal guidance
• Ability to exercise confidentiality and discretionary judgment
• Effective relationship development and marketing skills
• Ability to effectively present information and/or training to individuals and groups
• Ability to create a sales/service environment and motivate staff
• Effective leadership and negotiation skills
• Proficient math skills with a high degree of accuracy
• Ability to work a flexible schedule to meet branch needs

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

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