Shift Lead I

POSITION SUMMARY

Under limited supervision, lead a team of field service technicians across several compressed shifts in providing service to customers. Serve as a liaison between the customer and Ebara, conducting routine maintenance, troubleshooting procedures, removing and replacing defective parts, and installing new parts.

ESSENTIAL FUNCTIONS

• Lead a team of technicians to service equipment of all contracted preventative maintenance, unscheduled maintenance, and consumable changes, as well as using the BOM, service, maintenance, training, and operation manuals. (Essential)
• Ability to use all manuals to help determine the root cause of tool failures. Must be able to diagnose and resolve all abatement, pump and related systems, heater system set up and troubleshooting. Have the ability to remove and install all parts and components and be able to complete set up. Must be able to complete all PM's with no supervision. (Essential)
• Monitor workflow and address day-to-day problems; coordinate shift handoff meetings. (Essential)
• Attend customer meetings in place of Site Lead as assigned when required. (Essential)
• Be able to complete and distribute daily and weekly reports, as assigned by the Site Lead. (Essential)
• Manage and track all open critical issues and ensuring resolution and deliverables are met to the agreed service Levels. (Essential)
• Must show proficiency with using customer system to show proper documentation of all work completed. (Essential)
• Must follow and adhere to all checklists and protocols. (Essential)
• Must complete Finesse training to maintain proper part transactions and usage. (Essential)
• May provide guidance and direction to other technicians and engineers. (Essential)
• Check out and approve the operational quality of system equipment. Instruct customers in the operation and maintenance of the system. (Essential)
• Serve as company liaison with customers on administrative and technical matters for assigned projects. (Essential)
• Train and or mentor Levels I, II, III Field service technicians. (Essential)
• Maintain a clean and safe working environment compliant with EBARA safety policies. (Essential)
• Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
• Perform other duties as assigned. (Non-Essential)
  
  

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• Associate's or Bachelor's degree in Electronics or Engineering, or equivalent experience.

Experience

• Five (5) + years electro-mechanical and field service experience, preferably in the semiconductor or related industry.
• One (1) or more years of supervisory experience.
• Working knowledge of mechanical skills.
• Working knowledge of reading complicated drawings. Working knowledge of testing digital and/or analog systems.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues
• and customers.
• Demonstrated leadership and program management.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Verify a good driving record if servicing customers off-site.