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Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
The Systems Analyst is responsible for supporting and maintaining the organization's technical infrastructure through effective troubleshooting, user administration, and basic networking tasks. This role requires a detail-oriented and proactive individual who can manage multiple assignments, meet deadlines, and follow through on technical issues. The position offers exposure to a broad range of enterprise systems and technologies, providing opportunities for professional growth in areas such as cybersecurity, systems engineering, and IT operations.
* Provide technical support for endpoints, systems, and networking devices.
* Manage user accounts and groups via Active Directory, ensuring accurate access control and permissions.
* Perform user administration tasks within the Microsoft 365 Admin Center, including account provisioning, password resets, and license management.
* Troubleshoot basic networking issues including TCP/IP connectivity, DNS resolution, VLAN configurations, and firewall access.
* Document and escalate unresolved technical problems to Level 2 support or appropriate teams.
* Maintain clear and timely communication with users regarding incident status and resolutions.
* Enforce MJHS hardening baselines for servers, Wi-Fi, and wired networks to ensure compliance with organizational security standards.
* Execute and monitor patching cycles, perform vulnerability scans, and enforce compliance policies to maintain a secure IT environment.
* Maintain an accurate asset inventory, including warranty and lifecycle data, to support effective device management and planning. * Escalate complex technical issues promptly with detailed notes and context for efficient resolution.
* Identify recurring problems and propose procedural or technical solutions to improve operational efficiency.
* Contribute to knowledge base articles, standard operating procedures (SOPs), and other documentation essential to IT operations. * Bachelor of Science, Information Technology or relevant certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MS-100).
* 1-2 years of experience in systems analysis, IT support, or a related technical role.
* Strong foundation in troubleshooting, user administration, and basic networking.
* Experience working in a dynamic, multi-system environment is preferred.
* Strong attention to detail with excellent organizational and time management skills.
* Proven ability to follow through on tasks and assignments independently.
* Familiarity with Microsoft 365 Admin Center for user and license management.
* Knowledge of Active Directory user and group management.
* Basic understanding of networking concepts including TCP/IP, DNS, VLANs, and firewalls.
* Experience with endpoint security practices and patch management preferred.
* Excellent communication and interpersonal skills, capable of working effectively in a team environment.
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Metropolitan Jewish Health System
Aug 16, 2025