Senior Specialist, Work Management System (WMS) - Integrated Solutions

Overview

Responsibilities

• Test entire suite of WMS applications for potential defects and any performance issues and document results in the Azure DevOps application
• Provide support to business users with all WMS Applications (Work Manager, OpenGrid Work & Asset, Field Manager, Asset Manager, Scheduler and the OBIEE Oracle reporting suite) and associated technologies used to support the Company's WMS Infrastructure. This includes visiting various workout locations to provide in-person support as needed
• Provide timely and effective resolution for incoming support tickets, resolving issues, and troubleshooting technical problems reported by users. Document findings in the lessons learned repository.
• Ensure a high level of customer satisfaction through timely and clear communication, efficient problem-solving, and diligent follow-up.
• Collaborate with various IT teams and external vendors to escalate complex issues when necessary and contribute to the continuous improvement of support processes and documentation.
• Work with business users to prepare a requirement document and support any testing, migration and deployment efforts for any enhancements and product upgrades
• Design, implement and maintain configuration settings in all WMS environments; Make sure that all configuration settings are properly migrated through all required environment and migration IDs are created
• Manage and coordinate system defect resolutions through internal Azure DevOps system and external CGI JIRA ticket system
• Review software interfaces and make recommendations in the performance improvements
• Lead and manage Business Application configuration projects and support the configuration management change process.
• Implement and maintain system requirements and work to ensure core product user functionality is included in the system design.
• Coordinate and lead all forms of functional testing for the Business Application and associated integrations through the software lifecycle.
• Develop comprehensive test plans by analyzing Business/Project requirements and specifications, identifying key test scenarios, and designing appropriate test strategies.
• Perform test execution and thoroughly document test results. Identifying and reporting defects or issues found during testing, providing clear and concise steps to replicate them.
• Track and manage reported issues and defects, ensuring they are properly documented, prioritized and resolved.
• Develop functional specifications and functional design documentation as needed.
• Support internal teams as needed.
• Clearly articulate WMS system designs, technical issues and concepts to business users, application support and vendors.
• Perform other related tasks and assignments as required.

Qualifications

• High School Diploma/GED and 5 years of relevant work experience is required or
• Associate's Degree and 4 years relevant work experience is required or
• Bachelor's Degree and 3 years work experience is required or
• Master's Degree and 2 years of work experience is required

• Ability to quickly learn new software and new processes as required for the job using documentation and other available resources Required
• Experience in supporting of Business Software Applications Required
• Excellent quantitative and analytical skills Required
• Strong problem-solving skills, effective time management, and the ability to work independently as well as in team settings Required
• Ability to quickly adapt to changing priorities and goals Required
• Demonstrates a high energy level, an ability to prioritize work, and be able to handle multiple assignments while meeting deadlines Required
• Must be able to work with internal and external stakeholders to ensure timely defect resolution and maintain system performance Required
• Excellent oral, written and interpersonal skills to clearly articulate issues and being able to present to various audiences among technical and business users Required
• Strong proficiency in using Microsoft Office products (e.g. Word, Excel, PowerPoint, Outlook and MS Teams); Required
• Knowledge of Microsoft Copilot Preferred
• Experience in executing comprehensive test plans, documenting results using Microsoft Azure DevOps, validate current application functionality and features using standalone applications and virtual machines Preferred
• Knowledge of WMS Applications (Work Manager, Field Manager, Asset Manager and Scheduler) Preferred
• Knowledge of software development lifecycle Preferred
• Experience with change management and software testing lifecycle Preferred
• Basic understanding of the Con Edison Electric Distribution System
• Basic understanding of the Con Edison Electric Distribution System
• Preferred

• Demonstrated written communication skills
• Strong written and verbal communication skills
• Demonstrates a high level of accuracy, even under pressure
• Demonstrated problem solving skills
• Demonstrates a high commitment to quality

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.