Core IT Svcs Splst,Sr

UNM IT is looking
for a Senior Core IT Services Specialist (AI Architect) to help develop and
guide university adoption of AI services collaboratively across campus. This
position will report to UNM's Director of Enterprise Applications and work in a
department that is passionate about empowering students, staff and faculty to participate
in higher education through the ethical and effective adoption of technology. Technology
is playing an increasing role in the delivery of education and improvements in
administrative services resulting in the rapid expansion of technology in
higher education and the transformative impacts of artificial intelligence on
our UNM Community.

The success of
this position will depend on collaboration and partnership including regular
interactions with students, faculty, and staff positions across a wide variety
of offices.

Responsibilities:

• Developing enterprise Large Language Model (LLM) services across a range of university functions. These include the use of AI for data and analytics, process automation, creation of bots and agents, and professional AI service access for students, faculty, and staff.
  
• Identifying AI platform/tools and process efficiency use cases for implementation
  
• Developing AI guidance, training, and documentation.
  
• Investigating opportunities for AI integrations and roll outs of embedded AI features within existing administrative technology systems.
  
• Working collaboratively across UNM IT and the institution to ensure that AI strategies and plans are implemented in an ethical and effective manner that promotes UNM's institutional goals for teaching, research, patient care, and community service.
  
• Serving as an ambassador for AI opportunities and digital transformation efforts within Applications and other areas reporting to the Director of IT Applications.
  
• Serve as the resident expert in the application of AI and Large Language Models to support administrative processes and units, providing technical leadership and guidance to faculty, staff, and students across the University of New Mexico.
  
• Work with AI leads in other IT director areas to design, implement, and support innovative AI-driven services and solutions to support departments and processes within the academic environment.
  
• Collaborate with university stakeholders to identify and evaluate opportunities for integrating artificial intelligence into existing technologies and processes and refine guidance and policy to support ethical and effective adoption of AI tools.
  
• Develop and deliver training materials and workshops on AI tools to faculty, staff, and student users.
  
• Conduct research and provide recommendations on emerging trends in AI, process automation and technology to inform strategic planning and continuous improvement initiatives.
  
• Customize, configure, and troubleshoot technology platforms, including AI-enabled applications, to meet the evolving needs of the UNM community.
  
• Contribute to the development and documentation of technical procedures, best practices, and user guides related to academic and AI technologies.
  
• Participate in cross-functional project teams, supporting the implementation and scaling of AI initiatives within the university's academic infrastructure.
  
• Ensure compliance with data privacy, accessibility, and ethical guidelines in the deployment of Applications and AI solutions, ensuring that humans are in the loop for impactful decisions.
  

This role
involves regular on-site engagement with diverse stakeholders across UNM, but
some telecommuting may be arranged.

We are an equal
opportunity employer committed to diversity and inclusion.

See the Position Description for additional information.

• Must pass a pre-employment criminal background check.
• May be required to pass post-offer, pre-employment physical examination and medical history check.

Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications:

1. Experience managing and developing service definitions and related policies and procedures
   
2. Experience working in a higher education environment and serving the evolving needs of students, faculty, and administrative support.
   
3. Experience supporting faculty and students with the ethical and effective adoption of technology for teaching and learning.
   
4. Ability to communicate technical information to a diverse audience of technical and non-technical individuals.
   
5. Knowledge of user experience / satisfaction analysis and measurement methods.
   
6. Knowledge of the current and emerging landscape of Artificial Intelligence and its adoption within higher education.
   
7. Experience with machine learning and its application to educational analytics.
   
8. Proficiency in Generative AI Models (e.g., GPT, Claude, Grok), Prompt Engineering, Reinforcement Learning.
   
9. Expertise in integrating AI with enterprise platforms, such as ERPs (Banner), CRMs (Salesforce), LMSs (Canvas), or workflow tools (e.g., ServiceNow, Boomi).
   
10. Understanding of MLOps and AI lifecycle management, including model governance, deployment, monitoring, and drift detection.
    
11. Experience designing and deploying AI/ML solutions using cloud platforms such as Microsoft Azure or Google Cloud Platform (GCP), with proficiency in frameworks like TensorFlow or PyTorch.
    
12. Understanding of security and privacy frameworks, practices, and concerns.
    
13. Understanding of the compliance landscape that impacts delivery of academic applications (FERPA, IPRA, HIPAA, ADA, etc.).
    
14. Experience with cloud service providers and the AI service / toolset landscape.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.