New

End User Computing (EUC) Desktop II

HonorHealth
United States, Arizona, Phoenix
2502 West Utopia Road (Show on map)
Aug 15, 2025
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The End User Computing (EUC) Desktop Engineer II designs, tests, documents and modifies computer operating systems, the application of system analysis techniques and procedures, consulting with the business to determine hardware, software or system specifications to run required applications. In addition, the EUC Desktop Engineer will provide guidance, mentoring, training and participates in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment. Essential Functions Deploy, configure, maintain, and troubleshoot ofEMR client and auxiliary EMR applications Designs, configures, maintains, packages, deploys & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services. Maintains image deployment application and tools, license management systems, IP address assignments, researches & develops hardware, applications, and operating systems. Responds to requests for level I and II incident support. Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff. Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management. Coaches and trains less experienced technicians, performs quality assurance on incidents and requests to identify coaching opportunities, provides leadership on projects assigned to Client Technology Engineering. Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. Completes IT Governance & IT project job assignments to ensure achievement of established project milestones. Education Bachelor's Degree in Computer Science, Information Systems or a related discipline - Preferred Bachelor's Degree or 4 years' work related experience in Computer Science, Information Systems,or a related discipline - Required Experience 3 years experience in Microsoft Windows (desktop), Microsoft System Center Configuration Manager, application packaging and deployment, or Epic client systems administrator. - Required Licenses and Certifications Epic ECSA, Microsoft Operating System or Microsoft SCCM - Preferred