Metal Building Field Service Technician

Cornerstone Building Brandsis North America's largest manufacturer of exterior building products. Cornerstone is comprised of a family of companies operating manufacturing facilities across the United States and Mexico, with additional sales and distribution offices throughout the United States, Canada, and Costa Rica.

Our Metal Building Field Service Techs are involved with the day to day activities of providing and maintaining customer relations through the timely and thorough responses to all post shipment inquiries. Field Services Techs provide onsite support for our customers. Provide feedback and data of all reoccurring issues. Provide a strong focus of field service with timely responses and site visits regarding inquiries from Builder organization.

Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.

• Provide on-site technical inspection, training or assistance to customer.
• Make business decisions for approval of claims.
• Communicate/coordinate technical issues in support of customer needs.
• Ability to perform technical training of Cornerstone personnel or customers.
• Undertaking all customer support tasks in external facilities.
• Guaranteeing that the work progress accurately follows the agenda.
• Perform troubleshooting and strive to resolve issues.
• Produce frequent and analytical service reports.
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations.
• Formulate relationships of trust with customers.

Maintain weekly travel log and manage expenses

• Must be available for travel 80% of the time.
• Working knowledge ofdetailing standards required (ability to read blueprints)
• Previous steel building erection experience of 5 years preferred.
• Must possess experience in one of the following areas.
  • Previous Pre-engineered Metal Build (or components) Field Service experience of (2 years).

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here.If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.