Business Change Consultant, PDD (Process, Data, & Digitalization), Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division: DSV Road US
Job Posting Title: Business Change Consultant, PDD (Process, Data, & Digitalization), Road US
Time Type: Full Time

Summary
At DSV, the Business Change Consultant, Process, Data, and Digitalization plays a key role in driving regional adoption of global business processes and applications at DSV. The position leads and supports implementation initiatives across operational functions, ensuring alignment with divisional frameworks and organizational readiness. Responsibilities include process mapping, change management, application pipeline coordination, and comprehensive stakeholder engagement. Serving as a bridge between business users, IT, and support teams, the role translates business needs into actionable solutions and ensures processes and systems are effectively embedded throughout the organization.

Duties and Responsibilities

• Lead or support the rollout of new processes, digital tools, or applications in coordination with global and divisional teams.
• Act as a liaison between business, IT, and functional stakeholders to align on priorities, process changes, and system impacts.
• Document current and future state process flows and support gap analysis activities across regions.
• Coordinate and/or deliver communication, stakeholder engagement, training, and adoption plans as part of change initiatives.
• Translate business needs into functional or system requirements and participate in backlog prioritization and intake management.
• Collaborate with project teams and product owners to define, clarify, and validate scope during implementation phases.
• Support application testing, business validation (UAT), and go-live preparation activities.
• Monitor adoption post-rollout and support issue escalation and resolution across teams.
• Create supporting documentation such as SOPs, training guides, test scripts, and process visuals.
• Contribute to business case input, lessons learned, and continuous improvement feedback loops for ongoing optimization.
• Other duties as assigned

Qualifications & Work Experience

• Bachelor's Degree in Business, Logistics, Industrial Engineering, or related field (or equivalent work experience).
• Minimum 2 years of experience in process improvement, application deployment, change management, or business analysis.
• Experience working with digital tools, process rollouts, or system implementations in a logistics or supply chain environment.
• Prosci ADKAR or similar change management certification is a plus
• Project management training or certificates are a plus
• PMP or Lean Six Sigma certification is a plus

Skills & Competencies

• Strong understanding of operational process design, documentation, and improvement principles.
• Excellent stakeholder engagement, communication, and facilitation skills across functions and levels.
• Hands-on experience in change management execution (training, communications, readiness assessments).
• Familiarity with application lifecycle: scoping, configuration, testing, deployment, and support.
• Ability to map business processes and document user scenarios.
• Experience working in cross-functional teams and managing multiple initiatives simultaneously.
• Knowledge of Transportation Management Systems (TMS) and logistics processes is an advantage.
• Strong analytical and problem-solving mindset with attention to detail.
• Self-starter with the ability to manage responsibilities independently and proactively.

Language Skills

• Business fluent in English (verbal and written)
• Regional languages are a plus

Computer Skills

• Proficient in Microsoft 365 Suite (Outlook, Excel, PowerPoint, Word, Teams, OneNote)
• Familiarity with process mapping tools (e.g., Visio)
• Experience with collaboration and workflow tools (e.g., SharePoint, Jira, Confluence) is a plus

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay is: $62,000 - $84,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV offers a comprehensive suite of health benefits, including medical, dental, and vision insurance, flexible spending accounts, and access to wellness resources to support your overall well-being. Beyond health benefits, our retirement savings plan includes company-matching contributions to help you plan for the future. DSV also provides generous paid time off, paid holidays, and additional floating holiday days to support a healthy work-life balance.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.