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The Director of Operations serves as the primary driver of day-to-day execution for Triad HealthCare Network's Clinically Integrated Network (CIN). This role translates strategic direction from the Chief Administrative Officer into coordinated, measurable actions that keep the network running efficiently and effectively. The Director ensures operational readiness for all CIN initiatives, oversees committee and contract operations, standardizes workflows, and manages the infrastructure needed for network growth. While quality, care model development, and analytics/reporting are led by the Value-Based Care Institute (VBCI), the Director of Operations partners with VBCI leadership to ensure these programs can be deployed successfully through strong operational systems, thorough communication and stakeholder and practice engagement.
By keeping operations smooth and scalable, this position enables the CAO to focus on high-level strategy, growth, and provider engagement, while ensuring the CIN achieves physician alignment, sustainable financial performance, and measurable network impact.
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ESSENTIAL JOB FUNCTIONS
1. Operational Execution of Strategic Initiatives
* Translate CIN strategic priorities, as set by the CAO, into detailed operational plans with timelines, deliverables, and ownership assignments.
* Ensure operational activities align with network growth, financial, and engagement goals.
2. Committee & Workgroup Coordination
* Provide operational support for all CIN committees (e.g., Quality Improvement, Finance, Physician Engagement).
* Manage agendas, materials, follow-up tracking, and ensure committee recommendations are implemented.
3. Practice Engagement & Support (Operational)
* Oversee operational onboarding, training, and implementation support for participating practices.
* Act as the operational liaison between practices and CAO, ensuring issues are addressed and best practices shared.
4. Contract Implementation & Compliance Monitoring
* Manage the operational aspects of managed care contract execution, including performance reporting, incentive payment tracking, and compliance with requirements.
* Ensure adherence to legal, regulatory, and contractual obligations in all operational activities.
5. Process Improvement & Standardization
* Lead efforts to standardize workflows, processes, and reporting mechanisms across entities.
* Apply Lean or other process improvement tools to increase efficiency.
6. Operational Readiness for Growth & Expansion
* Coordinate onboarding, technology adoption, and operational workflow alignment for new practices or partners.
* Ensure infrastructure scales efficiently as the network grows.
7. Budget & Resource Management
* Assist the CAO in preparing and managing operational budgets.
* Monitor expenses and identify cost savings without compromising performance.
8. Communications & Stakeholder Engagement
* Maintain clear operational communication channels with physicians, practice managers, and other stakeholders.
* Provide regular operational updates to CAO and leadership.
9. Collaboration Across VBCI Functions
* Work closely with VBCI teams (care management, analytics, physician support services) to align operational execution with strategic priorities.
* Serve as the operational point of contact for integrating CIN initiatives into the broader VBC strategy. |
| EDUCATION: |
Required: Bachelors
Preferred: Master's degree in healthcare administration or business administration |
| EXPERIENCE: |
Required:
* Minimum of 5 years of director-level operational leadership experience in an Accountable Care Organization (ACO) or clinically integrated network (CIN) environment.
* Deep understanding of healthcare delivery systems, value-based care models, and CMS payment models.
* Proven experience in developing operational processes and standard work that promote provider alignment and drive measurable outcomes.
Preferred:
* Experience in developing and managing Management Services Organization (MSO) offerings.
* Experience working within a complex, matrixed organizational structure. |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
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Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.
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Cone Health
Aug 15, 2025