Client Collaboration Specialist

Orrick currently has an excellent opportunity for a Client Collaboration Specialist. This position could be based in any of our U.S. offices (Austin; Chicago; Boston; Houston; Los Angeles; New York; Menlo Park; Orange County; Portland; Sacramento; San Francisco; Santa Monica; Seattle; Washington DC; or Wheeling, WV) and consideration given for 100% remote US locations.

The Role: The Client Collaboration Services Team partners with attorneys and clients to deliver innovative collaborative legal services solutions by identifying, designing, configuring and supporting a variety of firm extranets.

The Opportunity: The Client Collaboration Specialist drives the successful delivery and implementation of extranets and client-facing systems through team collaboration, technical expertise, and independent problem-solving. This role requires comprehensive knowledge of firm systems and legal business processes, combined with exceptional attention to detail and the ability to manage projects autonomously. This role will report and act under the direction of the Director of Systems Development and the Managers of Client Collaboration Services.

This role supports firm-wide initiatives by working closely with teams across the organization, such legal teams, project management, Innovation, CaseStream, the records department, and Information Technology.

• Collaborate with legal teams to gather and analyze lawyer and client requirements, including relevant workflow, business processes and technical requirements. Uses independent judgment to determine best possible extranet solutions based on internal and external client needs.
• Uses firm tools to design and implement content sharing and collaboration strategies. Demonstrates the technical capability to efficiently create new extranet sites and specialized security groups with special permissions, and other features requested by legal teams.
• Regularly communicates project expectations and status to legal team members, clients, and other stakeholders in a timely and clear fashion.
• Provides knowledgeable and responsive support to legal teams and external parties in daily use of extranets and best practices in publishing content to extranets. Properly routes support requests to team members, service desk, and other firm resources as appropriate and follows up to ensure resolution and client satisfaction.
• Provides training to attorneys, staff, and clients on the regular use of extranets and other client-facing systems so they can maintain the same on their own. Writes and edits training documentation.
• May assist with publishing or organizing documents and other content to extranet sites.
• Promotes the firm's extranet and collaboration solutions to educate legal teams and support staff regarding the firm's capabilities.
• Keep up with changes to our existing collaboration platforms by reviewing production release notes and attending vendor webinars.
• Tests and documents new technologies and processes, and trains legal teams on how to best use them. Demonstrates both the technical capability to explore new technologies and the knowledge of legal processes necessary to understand how legal teams can benefit from them. Works with other members of the IT group, attorneys, and staff to test and validate new extranet features.
• Draft clear and concise help guides for frequently used features.
• Reviews Service Desk reports regularly to identify, troubleshoot, and prevent extranet-related issues. Provides documentation and instruction to the Service Desk enabling them to provide basic support on our platforms.
• Serve as a point-person for the Records department for incoming and outgoing file transfers, and work with Records and other groups to ensure compliance with current information governance policies
• Ability to run reports on our tools to measure usage, and then be able to synthesize this information to determine if we need to adjust our support for the tool and its features.
• Possesses a high degree of problem-solving capability and technical experience to provide solutions when clients, lawyers and staff report technical and access issues with our sites and systems.
• Complete regular tasks in a timely fashion which may include tracking new site setups, removing departed users and assisting in file-management related projects.
• Works independently to accomplish daily tasks, using good judgment to prioritize projects. Able to adapt quickly when priorities shift.
• Acts in a professional manner, provides quality service, and presents a "can do" attitude.
• Maintains discretion and confidentiality regarding client and firm information, projects and strategies.
• Research other file sharing and collaboration tools on the market to help ensure that the firm understands offerings from third-party providers.
• Other duties and responsibilities as assigned.

• Four-year degree from an accredited college or university, or equivalent work experience.
• Five or more years' experience in a professional services firm delivering legal and/or technical services.
• Strong familiarity with either litigation processes and/or with the delivery of transactional legal services in large law firm environments.
• Technical sophistication and working understanding of information systems environments and web-based technologies.
• A strong understanding of Microsoft Office tools is essential, along with a willingness to keep learning as systems evolve and new programs are introduced.
• Experience with content management systems.
• Experience providing technical support, following a logical problem resolution process while offering a high level of customer service to clients, lawyers and staff experiencing technical issues.
• Basic knowledge of HMTL and/or graphical web design programs is desirable.
• Ability to work independently with minimal supervision.
• Detail-oriented and capable of managing multiple technical tasks in a fast-paced environment.
• Team player able to adapt to an ever-changing environment and priorities. Ability to assess conflicting priorities and manage work efficiently.
• Ability to approach problems with a sense of ownership, enthusiasm, and innovation.
• Excellent organizational and interpersonal skills, including strong verbal and written communication skills.
• Confidence in public speaking and presenting content to internal and external teams.
• Ability to maintain discretion and confidentiality.
• Personal and professional values which align closely with Orrick's Core Values.

Who is Orrick? Orrick is a global law firm focused on delivering innovative solutions for four sectors: Technology & Innovation, Energy & Infrastructure, Finance and Life Sciences & HealthTech. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets. We are recognized globally for delivering the highest-quality legal advice and for our culture of innovation and collaboration.

Compensation and Benefits

The expected salary range for this position is between:

• California Major Markets* $64,000 to $82,000
• New York City $64,000 to $82,000
• National $61,000 - $82,000

* California Major Markets includes San Francisco, Silicon Valley, Los Angeles, Orange County, Santa Monica. All other California locations fall within National range.

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life; robust mental well-being programs; child, family, elder, and pet care benefits; short- and long-term disability and industry leading parental leave benefits, health savings account contributions (w/applicable medical plan), flexible spending accounts, and a 401K program. This role will receive compensated time off through our Paid Time Off program and paid holidays.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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