Guest Service Representative

Job Title: Guest Service Representative

Location: Monmouth Medical Center

Department Name: Patient Satisfaction

Req #: 0000211426

Status: Hourly

Shift: Day

Pay Range: $16.19 - $18.17 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Guest Service Representative acts as the hospital receptionist and responds in a gracious manner to all inquiries for patient information and hospital services. Provides direction to various hospital departments. Assists in the resolution of patient/visitor concerns and complaints. Other clerical duties will be performed as assigned to facilitate the operations of the department.

Qualifications:

Required:

• High School diploma.
• One to three years prior experience in health care and/or customer service required. Clerical experience preferred:

Preferred:

• Clerical experience preferred

Scheduling Requirements:

Per Diem Day - Hours vary - Rotating Weekends

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.