System Analyst - IT End User Services

Overview

Responsibilities

• Manage the company's End User Services Lab.
• Oversee and support the managed service provider with workstation testing.
• Assist in testing and troubleshooting all infrastructure components of software and patching distribution services.
• Monitor and ensure advertised programs reach clients.
• Manage and verify successful program execution.
• Introduce and improve automation and integrate AI where applicable.
• Collaborate with the Integration Lab to identify and resolve issues with site servers components or services.
• Clearly articulate and present changes, updates, and innovations to operational and business partners.
• Coordinate with Cybersecurity teams to remediate software vulnerabilities.
• Stay updated with the latest technological advancements and industry best practices.
• Collaborate with other IT team members to identify and implement process improvements.

Qualifications

• Bachelor's Degree and a minimum of two (2) year of work experience and demonstrated value-added assignments in multiple organizations
• Associate's Degree and a minimum of four (4) year of work experience and demonstrated value-added assignments in multiple organizations
• High School Diploma/GED and a minimum of five (5) year of work experience and demonstrated value-added assignments in multiple organizations

• Minimum of one (1) year of work experience and demonstrated value-added assignments in multiple organizations, required.
• Basic understanding of IT principles, including hardware, software, and networking, required.
• Strong proficiency in using Microsoft Office products (e.g. Word, Excel, PowerPoint, Visio, Project), required.
• Technical proficiency in IT infrastructure and workstation management, required.
• Excellent communication skills and the ability to provide clear and concise instructions to end users, required.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously, required.
• Strong analytical skills to diagnose and resolve technical issues, required.
• Ability to work independently as well as part of a team in a fast-paced environment, required.
• Willingness to learn and adapt to new technologies and processes, required.

• Effective interpersonal skills

• Driver's License Required

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to work overtime and travel within Company service territory, as needed.
• Must be flexible with work hours, be on call, and respond to emergencies as required.