USER SUPPORT ANALYST

Division of Information Technology

This position is responsible for providing technical support and service to primarily students, but also assist faculty and staff as needed.

Receive, troubleshoot and resolve or escalate all incoming requests for IT service and support. This is done through face-to-face contact with customers at our walk-up service desk located in the Student Center; however, providing support via phone, e-mail, and remote assistance is also required.

Thoroughly and accurately document customer interactions; including a complete description of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and outcomes.

Assist with training, coaching, and student employee supervision who provide end-user support at the walk-up desk and the Help Desk chats.

Participate in the design, testing, and review of products and services deployed and/or supported by the Division of Information Technology.

Continually develop both soft and technical skills by attending scheduled training and use free time to learn new things on own initiative.

M-F 8am - 5pm, hours may vary. May require weekend shifts.

Excellent customer skills, including the ability to communicate effectively in person and through various electronic media. Excellent analytical and problem-solving skills, with an eagerness to continuously learn and apply troubleshooting techniques to the University's constantly changing technology environment. Willingness and ability to adapt to changing priorities, tasks, and work schedules to meet customer service standards. Ability to handle multiple requests simultaneously, working under pressure and within certain time constraints. Dependability is a must.

College degree with previous experience in the Information Technology field. Demonstrated ability to support Windows and Macintosh operating systems. Familiarity with Division of Information Technology systems and services.

Salary Range: $16.00 - $20.50 Commensurate with experience

University Title: User Support Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.