Benefit Counselor Trainer

Benefit Counselor Trainer

The Aon Benefit counselor trainer is responsible for executing counselor training and readiness plans, following designed curriculum, to ensure counselor teams are fully prepared to perform their job functions successfully.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Partner with Director of Training and internal stakeholders to maintain industry leading counselor training programs.
• Assist with advancing innovation to incorporate new technology concepts into training curriculum.
• Assist with counselor new hire and refresher orientations.
• Collaborate with team to develop and track training needs/requirements at peak.
• Work with operations team to conduct client trainings to provide high-quality counselor performance.
• Maintain consistency of training delivery, whether on-site or virtually, across all client specific trainings.
• Provide coaching to address issues during live client case activity.
• Organize and lead refresher trainings to correct weak areas/low performance within counselor teams.
• Support team in review of training curriculum for Full-Time counselor team to ensure continuous high-quality service and performance.
• Travel to client locations and conduct/facilitate counselor training to cover all benefits, as needed.
• Perform all other duties inherent to the role.

Skills and experience that will lead to success

• 3+ years experience in the benefits industry with extensive knowledge of core and voluntary benefits.
• Ability to organize and simultaneously handle multiple projects.
• Strong presentation skills with the ability to effectively facilitate and teach complex employee benefits in a way that resonates with adult learners, both virtually and in-person.
• Effective customer service skills.
• Experience with Microsoft Office required.
• Regular and predictable attendance in the office required.
• Ability to work in a fast-paced environment with minimal instruction.
• Maintain a cordial and effective relationship with co-workers.
• Ability to work in a team environment.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information, as needed, to achieve the business goals of the company.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $60,000 to $72,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-HP1

#LI-HYBRID

#LI-REMOTE