Service Technician

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business as Micro Technologies. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

• Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for preventative maintenance, onsite and remote service and support of the Micro Weigh Systems and other technologies.
• Optimizing the customer benefit of our systems and solutions
• Troubleshooting and problem solving
• Installation of parts, electrical work, plumbing, welding, and fabrication
• Transport and deliver equipment to customer's sites.
• Maintain, modify and adjust with the highest level of accuracy the appropriate dosage for feed additives and rations/diets through the Micro Weigh System software based upon the nutritionist's and or veterinarian's specifications.
• Perform standard operational tests under protocol guidelines while following standardized checklists.
• Maintains and updates FDA files for customers and trains customers on same.
• Effectively train customer staff on equipment operation and inventory control procedures as well as FDA guidelines.
• Continual education of customer management team on new products and programs offered by Micro, which supports and drives increased product sales
• Perform other job-related duties as assigned.

Schedule Requirements:

• This role requires being on call every other weekend
• This role requires being on call during the week as well, typically as early as 5am until 7pm
• Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage.
• Overnight travel is required.

Driving Requirements:

• Driver's License and acceptable driving record is required.
• CDL is preferred or must be able to obtain CDL license.

This role does require driving a company vehicle, thus:

1. No more than 3 moving violations and or accidents in the past 3 years

2. No more than 2 moving violations and or accidents in the past year

3. Drivers should have no "major convictions" within last 5 years:

a. "Major convictions" include:

• i. Driving while intoxicated or "under the influence" (DWI or DUI)
• ii. Leaving the scene of an accident
• iii. Careless or reckless driving violations
• iv. Homicide or assault through the use of motor vehicle
• v. Attempting to elude a police officer
• vi. Drivers who have a suspended or revoked license or those who have had 3 or more license suspensions in the past

Education:

• High School diploma or equivalent is desired.

Skills & Knowledge:

• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Good customer service skills and a sense of urgency are required.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.

Experience:

• Experience and understanding of feed yard operations helpful.
• Experience with use of power tools, volt meters.

Physical Requirements:

• Must be able to lift 100 lbs

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned