Marketing Coordinator

• Serve as primary contact for all member benefits inquiries; answer the telephone; respond to calls, email, US mail, web inquiries and walk-in requests for information in a timely manner and route misdirected inquiries to the proper MTAB or MTA personnel. Check membership status for all member inquiries.
• Maintain accurate and up-to-date member database. 
• Maintain thorough understanding of all member benefit programs and help increase awareness of, MTAB programs.
• Maintain up-to-date partner contact information.
• Coordinate local discounts program.
• Coordinate, notification to giveaway winners and distribution of prizes.
• Maintain accurate and up-to-date inventory of premiums. 
• Maintain up-to-date inventory of program fulfillment materials, both print and online documents.
• Respond to all member complaints in a timely manner and in accordance with company complaint procedure to ensure quality service. 
• Assist with tracking marketing campaigns and website statistics.
• Proactively contact local leaders to offer MTAB assistance for their meetings and to provide new members with benefit information.
• Monitor MTAB and MTA social media accounts, post content and respond to member posts, as necessary.
• Assist in the creation of marketing materials.
• Ensure all MTAB and partner marketing materials follow brand guidelines.
• Collaborate with marketing team on marketing strategies.
• Assist in proofreading materials.
• Maintain an annual marketing calendar.
• General Office setting, occasional lifting up to 40 lbs.

• Verify accuracy of all data related to member records and benefits programs, input and retrieve data; import and export information to and from MTAB’s member databases and website system.
• Track member calls, requests for information and local events.
• Distribute program information and giveaways for local association meetings and MTA events. 
• Work with other MTA departments as necessary to expedite requests for membership changes.
• Peruse local publications and websites for businesses that offer discounts and contact them for inclusion in the local discounts program.
• Create and prepare reports and routine correspondence on own initiative or from rough draft.
• Attend MTA Conferences and local association membership meetings which may periodically be held outside of normal work hours.
• Provide clerical support.
• Assist with the orientation of new employees.
• Perform other related duties as assigned.

Qualifications:

• High School Diploma (bachelor’s degree in marketing preferred)
• Commitment to the mission and strategic goals of the MTA and the organized education profession.
• Two (2) to four (4) years of related marketing experience.
• Knowledge of data processing applications related to responsibilities, Microsoft Office Suite, Access database and proficient with social media. 
• Experience using a content management system such as WordPress, HubSpot or Drupal.
• Experience with Canva, Adobe Creative Suite, HubSpot, Salesforce a plus
• Accurate keyboarding skills of 45 wpm.
• Self-direction, tact, diplomacy and a clear, courteous and professional manner when communicating with members orally, in writing or in face-to-face conversation.
• Ability to handle multiple projects and details simultaneously.
• Comfortable taking the initiative to resolve issues and ability to identify solutions to problems and errors.
• Excellent oral and written communication skills.
• Conscientious attention to detail and excellent proofing skills.
• Exhibits a positive, cooperative attitude; a team player who can work well with individuals or in groups.
• Demonstrates a sense of urgency in responding to member and leadership requests and inquiries.
• Proactive customer service.
• Commitment to company values, policies and procedures.
• Understanding of and commitment to a vision of a labor movement that advances social, racial, and economic justice and a common good agenda.
• Refined time management, planning and organization skills.
• High energy level and ability to successfully handle rapid change.
• Ability to meet short deadlines. 
  
                                                     *MTA reserves the right to waive any qualifications at its discretion*
  The MTA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all staff. 
   

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