Senior Technical Support

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional Senior Technical Support member to join our team.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business

The Senior Technical Support role involves software and hardware setup, configuration, and troubleshooting. This role will evaluate the condition of hardware to determine whether it should be repaired/replaced, as well as coordinate hardware refreshes and moves. The technician will interpret users' requests for assistance, document, and provide support towards resolution. This role strives to facilitate a positive end user experience and to solve issues within the scope of the position, escalating as needed. This position is expected to work with Network Administrators on projects. The technician can conduct and coordinate meetings in management's absence and supports all levels within Incora.

Key Activities:

• Wireless technology, scanners, tablets, and printers
• iOS/Intune builds testing and evaluation
• Security systems, door access, and CCTV
• Telephone policy and administration
• Out-of-warranty schedules and administration for user and operational equipment
• Mobile phone fleet management

About Role:

• Support the 1st line team in delivering helpdesk support for internal users, ensuring network devices, peripherals, and services are operational and swiftly returned to service.
• Provide 2nd line helpdesk support when documented processes fail or advanced troubleshooting and/or analysis is required.
• Administer and manage user accounts, ensuring security to prevent unauthorized access.
• Install PC operating systems and applications to documented standards, ensuring standardization and quality.
• Support and administer telephone and mobile device management systems, including user and device account creation.
• Contribute to the improvement of IT policies and procedures at both department and company levels to enhance business performance.
• Comply with all relevant internal rules, policies, and procedures, including Health and Safety, Data Protection, and security guidelines.
• Undertake other duties and tasks as appropriate to the job.

About You:

• High school diploma or equivalent required
• Associate's degree or higher in an Information Technology field preferred
• Industry recognized qualifications, Microsoft accredited or equivalent (Microsoft MCSA/MCP CompTIA A+ IT) or significant experience - essential
• Diploma in Computer Studies or equivalent - desirable
• Demonstrable knowledge of the implementation and management of desktop printing and Office applications - desirable
• Strong knowledge of Microsoft based operating systems - essential
• Experience with using and troubleshooting Microsoft Office - desirable
• Knowledge of warehouse systems (scanners, mobile printers) - desirable

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage - Take ownership for issues and problems.
• Collaboration - Share knowledge and experience with others
• Commitment - Focus on ensuring internal and external customer expectations is met in a timely way.
• Community - We value our world and everyone who shares it.

What Incora can offer you:

• An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little help by offering a generous discount portal only available to Incora employees vs Perkspot.
• Employers paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story.

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.

We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Access to certain Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement.Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements