Administrative Assistant II - Glaucoma Ophthalmology, Westwood

University of California - Los Angeles Health
United States, California, Los Angeles
Jun 18, 2025
Description Join a fast-paced team in the Department of Ophthalmology's Glaucoma clinic! We're looking for a proactive and personable individual to help create a seamless and welcoming experience for our patients. Responsibilities include, but are not limited to: Answer and triage incoming telephone calls in a professional and timely manner Register patients and schedule appointments using the electronic medical record (EMR) system Check in/out patients and verify insurance and demographic information Collect fees and co-pays at time of service Process referrals and authorizations Salary Range: $25.60-36.33 Hourly Qualifications Required Working knowledge of current third party payer systems, including managed care and governmental programs such as HMO's, PPO's, Medicare, and Medicaid; familiarity with current patient billing practices and insurance verification terminology to determine eligibility and coverage. Excellent interpersonal and strong customer service skills including the ability to deal effectively with patients who are under stress. Familiarity with computerized patient appointment scheduling system, preferable PDM system. Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively. Strong organizational skills and maintain patient records efficiently. Flexible personality and the ability to function well with interruptions and multi-task effectively with high volumes. Working knowledge of all Microsoft applications (Word, Outlook, Excel). Demonstrated typing and word processing skills to prepare correspondence, email and other documents with speed and accuracy. Ability to maintain confidentiality and discretion regarding sensitive patient medical information. Demonstrated ability to maintain composure when confronted by difficult patient situations and to respond professionally. Preferred Working knowledge of ophthalmic terminology. At least 2 years working in a clinical office.