Product Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As a member of the Client Platforms product team, the successful candidate is responsible for strategizing and executing on client experience initiatives for our suite of product platforms at Visa. Projects this person will manage include improving the onboarding experience on Visa Developer and other product platforms, leading special projects, and improving capabilities and processes.

However, we aren't just looking for the average product manager. Since this person will work with stakeholders like technology, design, product, sales, client services, compliance and more, we need someone who can find problems and execute on solving them. That means pushing teams to think client and admin first (user-first) to make an impact across all products to help Visa become the first choice in payments innovation.

In order to do that, we need someone who can not only write requirements, manage a backlog, support technology as they build, but influence leaders and other product teams along the way. That means juggling lots of projects at once, creating amazing presentations, talking to all levels of the organization, selling teams on the work, and pushing teams to do things differently. Of course, that means execution, but having a hunger to always learn, deliver beyond what was asked, and staying agile as the work changes, and projects are delivered.

Specifically, the product manager will:

• Lead projects aimed at experience re-design initiatives by partnering with sales, client services, technology and design teams to create delightful and engaging experiences.

• Gather and launch detailed business requirements and translate the needs to technology for development.

• Manage a backlog of work, and translate experience needs from our supporting teams.

• Partner with Sales on day-to-day support with contracts and fee schedules.

• Apply strategic thinking to ensure our platform meets our internal and external clients' needs.

• Partner collaboratively with cross functional teams to deliver the roadmap and ensure partner success. Own key projects like automation of tools, platform consolidation, and digital onboarding process automation.

• Experience working in an Agile development environment and proficiency with tools such as JIRA and Confluence.

You will work closely with Technology to:

• Discuss and develop technology requirements based on translated business requirements and user experience needs

• Build, test and launch new features

• Participate in user acceptance testing

• Own and articulate the backlog of work needed of the technology team

• Prioritize feature delivery for each release

You will work closely with Client Services and Sales to:

• Identify problems and build solutions that solve internal and external stakeholder needs.

• Look for opportunities for shared services across the entire product suite.

• Understand user personas and any additional unmet needs for these solutions.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• At least 2+ years of successful post-college experience in product or program management, with a focus on driving product strategy and developing product requirements documents.
• Strong analytical and problem-solving skills with a user-first approach.
• Excellent written and verbal communication skills, including presentation skills.
• Experience working in an Agile development environment and proficiency with tools such as JIRA and Confluence.
• Familiarity with UI/UX design principles and collaboration tools.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously.
• Experience with certificate management platforms and integration strategies.
• Ability to make quick decisions, learn from outcomes, and apply structured and critical thinking to ambiguous problems.
• Proven ability to lead complex projects and processes with multiple stakeholders, demonstrating success in collaboration.
• High level of initiative and ability to work independently as well as collaboratively with cross-functional teams.
• Ability to excel in both structured and unstructured environments, effectively managing time within a complex and often ambiguous context.
• Demonstrated capability to leverage Visa's existing product capabilities to develop new features and functionalities.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,800 to 166,150 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.