Consumer Lending Experience Owner

Location:

The Lending Innovation team is helping to evolve lending at Key by advancing technology and process. For this to be successful, the Consumer Lending Experience Owner plays a critical role in the influence, implementation and success of the technologies (new and existing) and processes (new and existing) that are the cornerstone of lending.

Specifically, this includes collaborating with the Consumer Lending Strategy Team, Innovation team, KTOS teams (both development and within the CLC) to incrementally deliver a technology and process roadmap, to apply continuous improvement methodologies, to make data-driven decisions and utilize project management disciplines in support of the relaunch of consumer lending at Key.

The Consumer Lending Experience Owner is also a member of the Lending Innovation leadership team and as such is expected to be a culture carrier across the team.

Responsibilities

* Translate product strategy and lending KPI's into an actionable technology and process roadmap

* Perform an assessment of current-state technology and operational processes, including process mapping and documentation to identify improvement opportunity recommendations

* Collaborate and partner with KTOS teammates through delivery of a dynamic but incremental lending roadmap

* Deliver outcomes advancing the roadmap including new ways-of-working, technology deliverables and a backlog in support of both

* Work both independently and collaboratively on understanding challenges and arriving at solutions

* Execute iteratively, leveraging a "test-and-learn" approach, to identify product risks and deliver value quickly

* Facilitate change-management and quality-improvement initiatives with the goal of standardized and consistent quality and organizational effectiveness in partnership with the Lending Business Performance, CLC, and sales team.

* Embrace and role model Innovation leadership principles including agile methodologies, continuous improvement and growth mindset, respect, empowerment and enablement of teammates

* Provide thought leadership and culture leadership as a member of the Innovation leadership team

Preferred Experience

* Bachelor's Degree or equivalent work experience

* 5+ years of experience managing multiple products and/or projects at a time

* 5+ years of experience working in lending or equivalent demonstration of lending proficiency

* 2+ years of experience working with technology teams

* 5+ years of experience in highly regulated industries collaborating with risk & compliance partners

* Strong skills in analysis, reporting, data gathering and interpretation

* Strong communication skills to foster a common understanding of strategic and tactical goals with an attention to detail and "work out loud" philosophy to foster collaboration and buy-in.

o Story-telling through roadmaps, process mapping experience

* Strong problem-solving ability; uses rigorous logic and methods to find the right answers and extract strategic insights from large data sets

* Passion for leading and developing people, creating followership and advancing Key's culture

* Passion for the customer experience and acting as a change agent

* Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships, including coordinating multiple resources to support strategy/program development

* Strong experience in developing tailored strategies based on customer needs, preferences, and practices

* Digital Product Experience/CSPO a plus

* Continuous improvement and/or Lean Six Sigma experience a plus

Competencies/Skills

* Execution Leadership: Proven ability to lead execution in a high-quality way with a focus on Prioritization, Committed Leadership, Building an Accountable Team, being Action Oriented, Transparent, and driving for Continuous Improvement.

* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

* Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.

* Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

* Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.

* Presentation Skills: Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.

* Consistent demonstration of Key's established leadership competencies.

Location

* Hybrid - some onsite either in Buffalo, NY or Cleveland, OH

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.