New

CRM/SalesForce Analyst

PPG Industries, Inc
United States, North Carolina, Greensboro
4161 Piedmont Parkway (Show on map)
Jun 16, 2025
As a Salesforce Analyst, you will be responsible for monitoring Salesforce Activities and provide support to the Commercial Team within PPG's Traffic Solutions business, serving as the contact point for the Commercial Team. In this role, you will craft and maintain reports with identified metrics and business acceptance within Salesforce. Do you want to help drive PPG's Customer Relationship Management while optimizing knowledge of our customer base? If so, read on! Key Responsibilities Create reports that will look at Opportunities, Customer Engagement, compare information from Salesforce to our demand information. Compare Opportunities that are close won to the demand. Provide training to SF.com users (current and new). Interact with sales, marketing, product management, finance, and other functional groups to understand opportunities. Work closely with Demand Specialist to ensure that the demand is accurate and aligned in both SAP/IBP and Salesforce. Troubleshooting & Root Cause Resolution: Investigate and resolve system issues through analytical problem-solving, implement corrective actions, and design long-term preventive solutions. Stakeholder Collaboration: Partner with cross-functional teams to gather business requirements and translate them into scalable, effective technical solutions. Qualifications Bachelor's degree in Statistics, or Business Analytics with 5+ years of proven experience in Customer Relationship Management, and/or Analytics. Proficient in Microsoft Office Suites, with major focus on Excel as well as in statistics, with an understanding of their financial and operational impacts. Proven ability to engage and align with cross-functional teams including Sales, Marketing, Finance, Customer Service. Experience with Salesforce is a huge plus. Przedziay pacowe i wysoko wiadcze PPG mog si roni w zalenoci od miejsca, dziki czemu moemy w sposob konkurencyjny wynagradza pracownikow na ronych rynkach geograficznych. Podejmujc decyzje dotyczce wynagrodzenia, firma PPG bierze pod uwag kilka czynnikow, w tym midzy innymi umiejtnoci, dowiadczenie i szkolenia, kwalifikacje i wyksztacenie, licencje i certyfikaty oraz inne potrzeby organizacyjne. Mog rownie obowizywa inne motywatory. Nasze programy wiadcze pracowniczych maj na celu wspieranie zdrowia i dobrego samopoczucia pracownikow. Wobec ubezpiecze i wiadcze stosowane s warunki obowizujcych planow i powizanych dokumentow planu regulujcego. About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.