Scheduling Specialist

Education

High School education or equivalent

Experience

1 year scheduling experience with a homecare or hospice agency preferred.

Knowledge, Skills and Abilities

• Knowledge of scheduling and data entry experience preferred.
• Ability to coordinate many activities at one time.
• Strong, empathetic customer service experience.
• Excellent verbal and written communication skills
• Computer Experience
• Ability to adapt to changing organizational needs.

Physical Requirements

• Possesses and maintains good physical stamina and mental health.
• Ability to concentrate and pay attention to detail when performing basic tasks.

Working Conditions

• Works in office setting

Principal Duties and Responsibilities

• Utilizes an automated scheduling system to maintain services for per patient visits, while keeping staff centrally located.
• Processes workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and completed visits
• Monitors requests for visits from Case Managers and Team Managers and assigns promptly
• Communicates daily with Scheduling Supervisor, Team Managers, and field staff regarding any visit string compliance concerns, any missed or incomplete visits.
• Runs scheduling reports and completes requests as required by Medicare guidelines as well as monitors productivity to ensure equitable distribution of assignments, under Scheduling Supervisor supervision.
• Communicates with patients and families to determine specific scheduling needs. Communicates any schedule changes to patients, families, and facilities to ensure good customer service.
• Continually monitors assigned work queues completes assigned tasks, coordination notes, and administrative tasks in a timely manner.
• Assists in the coordination of scheduling and tracking all Supervisory Visits as required per regulatory requirements.
• Monitors assigned team calendars to cover visits during scheduled and emergent absences. Anticipates staffing needs and communicates with the Scheduling Supervisor to ensure adequate staffing to meet visit demands, inclusive of holidays and weekends.
• May be asked to work in the capacity of a hospice aide, when needed.
• Performs other job-related tasks and duties as assigned.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.