Patient Intake Coordinator, AID

Join PrairieCare: Transform Lives Through Meaningful Work!

Are you ready to embark on a rewarding career in psychiatric healthcare? At PrairieCare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact.

We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field.

If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at PrairieCare. Together, we can make a profound difference in the lives of those we serve!

Hours for this role are Monday - Friday, 8a-430p

Are you ready to be the friendly voice that guides patients on their journey to mental wellness? As a Patient Intake Coordinator, you'll be the superhero of first impressions, handling requests for information and services for all levels of care at PrairieCare. Your mission? To connect individuals with the support they need while keeping things fun and compassionate!

• Review, assess and link callers with information about our services.
• Re-direct calls to emergency services as needed.
• Provide county crisis resources as needed.
• Triage crisis calls, assess for safety, and complete safety planning as needed.
• Complete Mental Health Screens over the phone.
• Schedule Admission Diagnostic Assessments.
• Schedule intake appointments for both program and outpatient clinic services.
• Facilitate internal and external referrals for services.
• Consult with physicians as needed to facilitate direct referrals into our programs.
• Monitor online channels for patient inquiries through our website and follow up with patients as appropriate.
• Provide effective customer relations pursuant to the policies of Prairie Care.
• Provide external referral resources as needed.
• The nature of this position is highly variable. At times individuals in this role may be asked to complete Needs Assessments. While this is not the primary function of this role, staff may be asked to provide support in this manner.

• High School Diploma or equivalent is required. Bachelor's degree or two (2) years of applicable experience in behavioral health field preferred.
• Experience in triage of psychiatric emergencies is preferred.
• Working knowledge of behavioral health and insurance verification process preferred.
• Knowledge of DSM-5 criteria, possess interviewing and assessment skills and display a professional attitude in all aspects of his/her performance.
• Oriented and educated in gender, cultural differences and in age appropriate care for psychiatric and chemical dependency services.
• Must possess skills to communicate clearly and effectively with Clinicians.
• Must have computer skills using Microsoft Office Products including Word and Outlook.
• Ability to smoothly and rapidly shift between dissimilar tasks.
• Ability to communicate well both verbally and in writing.
• Ability to react quickly and calmly as part of a team to handle volatile and potentially emergency situations.
• Ability to make effective decisions while in stressful situations and circumstances.

Compensation for this role ranges from $22-28 per hour depending on education and experience.

We are committed to providing competitive and equitable compensation. An individual's pay rate within the posted range is determined by several factors, including skills, experience, education, and market conditions. Additionally, we consider internal equity to ensure fairness within our organization.

Benefit options include:

• Medical/Dental/Vision
• Company paid life insurance
• Paid time off including sick time
• Voluntary Short term and long-term disability
• 401K with company match
• Flexible spending accounts
• Tuition Reimbursement
• Student Loan Repayment
• Free parking
• Free 24/7 Fitness Center

Join Us:

Join us in our mission to provide outstanding support and make a meaningful difference in the lives of those we assist. Your contributions can help shape the future of our care services-apply today!

PrairieCare Healthcare is an Equal Opportunity Employer.

PrairieCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process are encouraged to email accommodations@prairiecare.com for assistance.

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