Operations Manager, Critical Facilities

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Critical Facility Operations Management

Oversee daily operations of critical facility infrastructure and the corporate campus buildings including power systems, ATS, UPS PDUs, cooling systems, HVAC, fire/life safety systems, generators, plumbing, BMS systems and water treatment.

Maintain preventative maintenance programs, review and update critical assets and base building assets to maintain accuracy to ensure continuous uptime of critical facility components.

Review, analyze, and optimize critical systems performance with the critical chief engineer and base building chief engineer weekly at team meetings.

Maintain emergency response protocols for critical facility incidents and base building incidents.

Oversee and maintain the JLL JCAP compliance program review all information and keeping current electronic and paper logbook binders.

Maintain the CE, Critical Environments, SharePoint working folders, updating the reviewing all information monthly.

Oversee and manage the critical facilities qualification program for all engineers.

Maintain the reference library and digital working folders.

Ensure regulatory compliance with applicable codes and standards for critical facilities.

Create and review MOPs and MCS documents and present to the client at bi-weekly approval meetings.

Leadership & Relationship Management

Manage technical staff assuring their success in the JLL culture.

Complete all mid-year annual employee reviews.

Review and update the team success plan as needed.

Supervise vendor performance during normal and off-hours including weekends when necessary.

Support the Director of Critical Facilities in implementing short and long-term critical infrastructure projects.

Develop and maintain strong relationships with clients, vendors, and internal stakeholders

Oversee multiple campus buildings with various functions and criticality levels

Program Development & Financial Management

Develop and implement innovative programs and procedures that reduce operating costs and increase productivity.

Work with Director of critical facilities and the Sr. facility Manager to develop and manage the operation budget and capital budgets.

Assist Sr. Facility Manager with monthly variance reporting on operating budgets.

Prepare and deliver appropriate monthly/quarterly/annual reporting for clients as requested.

Assist with developing and implementing annual capital planning and the long-range capital planning for all critical and base building equipment.

Qualifications

Minimum of 7 to 10 years of experience in critical facilities operations and management.

Experience in matrix management organizations desirable.

Background in data center, healthcare, or other mission-critical facility management preferred.

Bachelor's degree or equivalent work experience with management/technical emphasis.

Technical certifications in critical facilities management (e.g., Certified Critical Facilities Manager, EPA certification, electrical license) preferred.

Must have a strong knowledge and understanding of one-line drawings and the ability to interpret blueprints and CAD drawings.

Preferred knowledge of AutoCAD.

Must have knowledge in life cycle analysis of critical and non-critical assets.

Strong knowledge of critical facility systems (electrical, mechanical, HVAC, plumbing, BMS, fire life safety systems, suppression gas systems, water detection systems, VESDA systems)

Understanding of reliability, redundancy, and uptime requirements for mission-critical environments for the client.

Strong organizational and management capabilities must be able to multitask.

Excellent interpersonal and supervisory skills

Superior verbal and written communication skills

Have a proven track record in maintain and managing the operation and capital budgets.

Proficient in MS Office, MS SharePoint, Excel, Smart Sheet and facility management CMMS software.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.