Senior Returns Coordinator

We have an exciting opportunity available for an initiative-taking individual to join the Padagis team as a Senior Returns Coordinator in our Allegan, MI office. This pivotal position involves managing the returns process within the generic Rx pharmaceutical industry, focusing on logistical errors, discrepancies, shipping issues, and adverse events. The role emphasizes strict adherence to company policies and compliance with industry regulations. The position will report directly to the Manager of Returns and will be a valued member of the finance team.

This hybrid role includes working three days in the office and two days remotely, collaborating closely with various departments to facilitate seamless operations and enhance customer satisfaction.

Job duties:

• Manage and process returns related to logistical errors, ensuring compliance with company policies and industry standards
• Handle product recalls with precision and efficiency, coordinating efforts to minimize disruption
• Maintain accurate and detailed records of all return transactions and recalls
• Work closely with cross-functional teams, including Customer Service and Quality Assurance, to resolve issues promptly and enhance service delivery
• Develop, implement, and automate process improvements to streamline return operations and increase efficiency
• Research and resolve customer deductions related to returns in a timely manner, ensuring accurate reconciliation and customer satisfaction
• Monitor trends and gather feedback related to returns and recalls informing continuous improvement initiatives

Minimum qualifications:

• Minimum of 3 years of experience in returns management, logistics, finance or related field, preferably within the pharmaceutical industry
• Proficiency and experience in Microsoft Excel and strong knowledge of ERP systems
• Strong commitment to customer satisfaction and ability to maintain positive relationships with stakeholders
• Demonstrated effective communication skills
• Excellent time and project management skills, ablity to consistently meet multiple deadlines and priorities without compromising accuracy or attention to detail
• Demonstrated ability to identify and evaluate problems, uncover root causes, and develop actionable resolutions
• Commitment to teamwork and collaboration

Preferred qualifications:

• Associate's degree in business, Finance, or related field
• SAP and/or Vistex experience

Padagis core competencies:

Since its beginning, Padagis has been undergoing the process of identifying what we believe will lead to the success of our organization in a competitive landscape. To that end, we have developed a set of five "core" competencies. We strive to bring employees on board the journey with us who exemplify these key competencies:

• Service delivery - Understand who your internal and external customers are, identify their needs, and deliver value above their expectations...
• Active collaboration - Seek opportunities to work together across teams, function, business units, and geographies to seek success...
• Demonstrate agility - Proactively identify changes in our environment and act quickly, leading or embracing change...
• Think differently - Create, develop, and implement new ideas, products, services, or processes that involve introducing something new or significantly improving something that already exists...
• Excellent execution - Achieve outstanding results in all aspects of our organization, including our culture, leadership, strategy, and processes.

About us:

At Padagis our focus is on health care products that improve people's lives. We are a market-leading generic prescription pharmaceutical company that specializes in "extended topical" medications, like creams, foams, mousses, gels, liquids and inhalable products. It's a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We've already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.

What's Next:

At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email for updates.