Customer Order Coordinator - Kimball Hospitality, Jasper, IN - Jasper, IN

The Customer Order Coordinator creates value for our customers through participation and execution of a customer-centric order fulfillment process. This role collaborates with internal supply and service teams to ensure prompt announcement, ownership, acknowledgement, and processing of customer purchase orders.

Responsibilities:

• First level of contact for the following order fulfillment processes for KH and D'Style:
  
  
  
  • Receives, acknowledges, and distributes new customer purchase orders
  • Receives, acknowledges, and distributes customer purchase order changes
  • Processes sales order line-item quantity and price changes and cancellations
  • Processes customer concessions and invoice credits, then submits for approval
  
  
  
  
• Receives and administers customer purchase orders received through modes of email, online portal, and fax
• Works with sales, quoting, account managers, and project managers to resolve questions, discrepancies, or incomplete sales order information
• Follows documentation and discipline for customer purchase order processing
• Maintains customer purchase order file folders
• Updates sales pipeline data in Salesforce when customer purchase orders are received
• Suggests and participates in process improvements to successfully support our customers' needs and expectations
• Provides backup and supplemental support to Demand Planner role for daily responsibilities

Skills to Perform This Role:

Communication Skills

• Strong written and verbal communication skills
• Ability to communicate with all levels of the organization
• Willingness to listen to others

Leadership Skills

• Ability to manage multiple and changing priorities
• Confident in making decisions

Business Skills

• Ability to recognize non-value-added activities and promote continuous improvement
• Form and maintain relationships within all aspects of the KH and D'Style business
• Ability to understand the financial impacts of decisions being made
• Strong project management skills

Technical Skills

• Computer knowledge includes Microsoft Excel, Microsoft Exchange, SYSPRO, and Salesforce

The ideal candidate would be located near our Jasper, IN headquarters and work primarily from this location.

Qualifications:

• Experience in working on cross functional teams
• Working knowledge in areas of supply chain, procurement, order management, and logistics

Educational:

• High School diploma or equivalent