Quality Assurance Manager

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Quality Assurance Lead to join us.

The Quality Assurance Lead ensures high-quality IT service delivery and customer satisfaction for enterprise operations. This role focuses on quality assurance, customer engagement, and process improvement to meet organizational goals. Key responsibilities include:

Quality Assurance: Develop and maintain processes to ensure deliverables meet performance standards and service level agreements.
• Customer Engagement: Act as the primary contact for stakeholders, gathering feedback and aligning services with operational needs.
• Performance Monitoring: Track technical, cost, and quality metrics, recommending corrective actions to maintain excellence.
• Process Improvement: Lead initiatives to enhance efficiency, following systems engineering lifecycle processes.
• Deliverable Validation: Review deliverables for accessibility and configuration management compliance.
• Stakeholder Collaboration: Coordinate with program managers and contractors to integrate feedback into operations.
• Reporting: Prepare quality assurance reports, including metrics and lessons learned, for regular briefings.
• Risk Management: Identify quality-related risks, propose mitigations, and report during status meetings.
• Knowledge Management: Maintain a repository for quality processes and customer engagement activities.
• Compliance: Ensure adherence to enterprise architecture and security standards, supporting lifecycle reviews.

The Quality Assurance Lead must possess the following skills and certifications to effectively fulfill the role:

• Quality Assurance: Experience implementing quality processes for IT operations, familiar with ISO 9001 or similar standards.
• Customer Management: Strong skills in gathering feedback and maintaining stakeholder relationships.
• Technical Proficiency: Advanced use of Microsoft Office, SharePoint, and tools like ServiceNow.
• Data Analysis: Ability to create visualizations with Tableau or Power BI for reporting.
• Communication: Advanced skills in preparing professional reports and briefings.
• Certification: Must be PMP, ITIL Certified
• Lifecycle Knowledge: Familiarity with systems engineering lifecycle processes.
• Accessibility: Knowledge of accessibility standards for deliverables.

Desired:

• Federal or enterprise IT quality assurance experience.
• Certifications: ITIL Intermediate, CSQE, ServiceNow Implementation Specialist.
• Agile methodology experience (Scrum, Kanban).
• Hybrid multi-cloud quality assurance knowledge (AWS, Azure, Google).
• Security clearance eligibility.
• Change and configuration management expertise.
• Business process improvement background.
• Stakeholder training program development.

Clearance Requirements: Successful completion of a government security screening and/or a Secret Clearance

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Additional Requirements: Successful completion of a Fingerprint background investigation.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.