Library Technician

• Deliver expert, personalized assistance in-person, online, and over the phone, including content-based reference and technical troubleshooting for diverse library resources and equipment.
• Organize, evaluate, and maintain both print and digital collections, acquiring new materials that reflect award-winning and diverse educational content.
• Analyze circulation and patron data to recommend improvements that enhance library services and spaces.
• Lead, train, and supervise a team of 10-12 student workers, managing schedules and developing ongoing staff training programs.
• Maintain and update METRC's online presence to provide quick access to resources and solutions for users and staff.
• Use specialized library systems and databases to manage information, modify cataloging processes, and ensure smooth resource delivery.
  
  

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

• Proven experience delivering high-quality public and customer service across multiple channels (in-person, phone, email, online) in a fast-paced, high-demand environment.
• Strong understanding of the information and learning needs of college students and faculty, with the ability to assist effectively across diverse academic programs.
• Ability to manage multiple competing priorities efficiently while maintaining accuracy, attention to detail, and high service standards.
• Familiarity with education-related library collections and resources-including fiction, nonfiction, and teaching materials-to support research and instructional needs.
• Skilled in interpreting and applying a wide range of policies and procedures, exercising sound independent judgment when necessary.
• Proficient with multiple operating systems and software suites (Microsoft Office, Google Workspace), and knowledgeable in troubleshooting and training users on consumer electronics such as cameras, tablets, projectors, and laptops.
• Strong organizational, written, and oral communication skills to maintain accurate records and interact professionally with patrons and staff.
• Experience supervising, training, and scheduling student staff to ensure consistent service delivery and operational efficiency.
• Demonstrated ability to work independently and collaboratively, applying problem-solving skills to resolve complex or non-routine issues.

• Experience in a K-12 library or school setting, or a strong interest in supporting K-12 education, with opportunities to deepen expertise in this area.
• Familiarity with multimedia software for creating and editing graphics, sound, and video - or a willingness to learn these valuable skills on the job.
• Experience collaborating with students and faculty in higher education environments, with room to expand your understanding of academic library services.
• Hands-on experience using integrated library systems or a readiness to quickly become proficient in these essential tools.
• Background working in library settings, or enthusiasm for gaining practical knowledge in library operations and resource management.
• Experience editing websites and developing online guides or instructions, with support to build your skills in digital content creation and user communication.