Strategic Operations Manager

The Controller's Office of Montgomery County is seeking a highly organized and proactive Strategic Operations Manager to provide strategic support to the Controller and senior management team. This role is critical in ensuring the smooth and efficient functioning of the Controller's office, with a balance of administrative duties and high-level strategic advisory responsibilities. The ideal candidate will be a problem solver, communicator, and key liaison between the Controller and both internal and external stakeholders.

• Serve as a trusted strategic advisor to the Controller and senior management team, providing valuable insights and supporting the development of long-term strategies, policies, and initiatives.
• Represent the Controller in meetings, via email correspondence, and on phone calls with both internal teams and external stakeholders, ensuring clear, timely, and effective communication.
• Oversee and prioritize the Controller's calendar, managing appointments and meetings to ensure time is allocated efficiently and effectively.
• Draft, review, and edit professional correspondence, including emails, reports, and formal letters, on behalf of the Controller, upholding the highest standards of professionalism and clarity.
• Attend key meetings with the Controller, take detailed notes, and ensure timely follow-up on action items to drive completion of tasks and initiatives.
• Act as the primary point of contact between the Controller and various departments or other stakeholders, ensuring effective and timely decision-making and communication.
• Participate in strategic planning sessions, supporting the Controller and the senior management team in evaluating, developing, and recommending new policies, strategies, and operational improvements.
• Lead and manage timely and effective completion of projects and initiatives of the Controller.
• Research, Develop, implement, and maintain systems, processes, and procedures to streamline office operations, improve productivity, and ensure consistent performance.
• Establishes standards and procedures for hiring and managing the office staff and personnel for the Controller.
• Establish standards and procedures for hiring, managing, and developing the office staff for the Controller. Creates a collaborative environment that promotes high performance and continuous growth.
• Ensure the accurate and confidential maintenance of all files, records, and sensitive data.

• Bachelor's degree in business administration, finance, or a similar field preferredor high school diploma with equivalent work experience.
• 10+ years of experience in operations, project management or accounting.
• 5+ years in a business or executive management experience, with a proven track record of organizing, directing, and leading teams.
• Highly proficient in Excel or Google Sheets for data analysis, reporting, and project tracking.
• Strong written and verbal communication skills.
• Excellent time management and organizational abilities with high attention to detail.
• Strong critical thinking and problem-solving skills.
• Proven ability to build and maintain professional relationships.
• Patience, flexibility, and a positive outlook in dynamic work environments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

The noise level in the work environment is usually moderate.